Associate Director, Learning Design

Accountabilities:

• Lead and develop a team of learning designers, instructional specialists, and facilitation partners focused on sales agent enablement

• Define and execute the learning design strategy for onboarding, systems training, product education, and ongoing skill development

• Establish instructional design standards, frameworks, and quality benchmarks to ensure consistency and scalability across programs

• Design and oversee end-to-end onboarding experiences that prepare sales agents for performance, compliance, and system readiness

• Develop and maintain systems training for CRM tools, enrollment platforms, and sales technologies

• Lead creation of Medicare Advantage and product training in partnership with compliance, regulatory, and product teams

• Partner cross-functionally with Sales, Operations, HR, Product, and Technology teams to align learning solutions with business needs

• Use data and performance insights to evaluate learning effectiveness and continuously improve training programs and outcomes

Requirements:

• Bachelor’s degree in Instructional Design, Education, Business, or a related field

• 8+ years of experience in learning design, instructional design, or sales enablement roles

• 5+ years of experience leading or managing learning design or L&D teams

• Strong expertise in adult learning principles, instructional design methodologies, and blended learning approaches

• Experience designing training for sales, call center, or customer-facing environments

• Strong understanding of sales operations and performance drivers for frontline teams

• Experience working in regulated environments or with compliance-driven content is strongly preferred

• Proficiency with learning technologies such as LMS platforms and content authoring tools

• Strong project management skills with the ability to manage multiple priorities and stakeholders

• Excellent communication and collaboration skills with a strong learner-centered mindset

• Master’s degree or CPLP certification is a plus

• Experience with Medicare Advantage or similar regulated products is highly preferred

Benefits:

• Competitive annual salary ranging from $115,200 to $158,400 USD based on experience and location

• Eligibility for performance-based bonus incentives

• Comprehensive healthcare coverage including medical, dental, and vision plans

• Retirement savings plan (401k) with company support

• Paid time off, including holidays, parental leave, and volunteer time off

• Short-term and long-term disability and life insurance coverage

• Flexible remote or hybrid work arrangements depending on role requirements

• Additional wellness and employee support programs.

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We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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