Audience Data Analysis Intern

About Us

At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law.

The Huntington

Founded in 1919, The Huntington is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences.

The Culture

Here we are committed to the highest of standards in all that we do – from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond.  Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies.

At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity.

• Intellectual Curiosity: Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture.

• Collaboration: Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community.

• Stewardship: We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community.

• Belonging: We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection.

• Integrity: We value respect and honesty, working to fulfill our mission with honor and ethical principles.

Job Description

About the Role

The Audience Data Analysis Intern is an opportunity, funded by the Tianqiao and Chrissy Chen Science Initiative to support students aspiring to work in museums and provide them with hands on experience in a museum setting with professionals in data management and analysis on ensuring timely and accurate data analysis to support The Huntington's first ever member and visitor-focused self service portal.

The ideal candidate is proactive, highly organized, and comfortable working in a fast-paced, collaborative environment. This is a 9-week, part-time opportunity from June 1 – July 31, perfect for someone who is interested in pursuing a career in data analysis or customer relationship management (CRM) administration.

S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.

Essential Duties

• Participate in Internship programming led by the Internship Coordinator

• Create and present a final project based on the work done during the 9 week internship.

• The Huntington will launch for the first time a member and visitor-focused self service portal where users may see upcoming and past reservations, purchase/renew/upgrade membership, and edit limited contact information. The engine of a successful launch and adoption by the public and staff requires timely and dependable data from multiple sources aggregated and transformed for a specific goal. The project combines regular data hygiene tasks such as identifying potential dupes and cleaning inaccurate data, documentation of the initial launch processes and decisions, and working with client departments to improve on their experience and use of the system.

• The final project will be creating a test script or report for spot checking data cleanliness in an area identified and refined by the candidate.

Weekly tasks:

• Work with the Salesforce Specialist to identify potential duplicate contacts in the audience data hub (Salesforce), investigate potential root causes, and make a case for relevant and accurate merges where indicated.

• Reformat and clean data exported from related databases.

• Document processes including data definitions, data crosswalks between integrated systems, and reporting criteria.

• Validate reports in our data analytics tool and create new visualizations and dashboards to address departmental requirements.

• Assist client departments with reporting requests.

• May perform other related duties as assigned

Candidate Requirements and Experience

Knowledge, skills, and abilities:

• Must be a current university student or recent graduate (1 year max).

• Strong ability to work independently.

• Strong communication skills using Microsoft Teams, Outlook or equivalent programs.

• Excellent documentation abilities.

• Familiarity with audience data, reporting and list generation.

• Ability and willingness to apply analytical skills related to data hygiene and governance tasks.

Preferred:

• Have an interest in cultural heritage organizations and sites.

• Have an interest in audience data and/or customer relationship management.

• Experience with Excel, SQL, Python, automation flows or equivalent data analysis programs.

Working Conditions

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• This position is primarily located in an office with a requirement to operate in all interior and exterior environments with moderate noise.

• Must be able to sit and perform computer-related functions for long periods of time.

• Finger dexterity is needed for data entry and computer use.

• While performing the duties of this position, the employee is regularly required to talk and hear.

• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this internship.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees in this internship.

Internship Eligibility

• Applicants must be undergraduate or graduate students (minimum age 18) whose field of study aligns with the internship opportunity.

• This internship is available to Los Angeles area residents.

• The Huntington will not sponsor J-1 visas for internship participants at this time.

Compensation & Benefits

We provide competitive compensation, generous benefits and perks for all eligible employees including:

• Pay Rate: $17.50/hr.

• Discounts for staff in The Huntington Store and restaurants

• Free admission to various museums and cultural institutions

• Free passes each month to welcome family and friends to visit the grounds

The Application Process

Please submit a cover letter and CV/resume as a single PDF attachment.

You will have the opportunity to submit additional documents on the “My Experience” section of the application.