Business Analytics Director - Evernorth

POSITION SUMMARY

Accountable for identifying, shaping and delivering strategic results through multiple business analytics disciplines. Works in collaboration with Product, Operations and Business leaders to provide thought partnership and drive decision making based on analytical insights across different parts of the organization. Consistently has a seat at the table with the leaders they support to influence the strategic direction of the organization and solve the most complex, highest priority problems. Able to make analytically sound decisions, often based on limited information, that inform solutions for business priorities.

This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; and Scottsdale, AZ.

Position Summary:

• Reporting to the Senior Director of the Client and Customer Experience (C&CE) Horizontal Strategy & Analytics team, this individual will be responsible for providing the strategy and analytics support for both the Contact Center Product and Operations Insights & Delivery teams. The Contact Center Product team owns the technology and data infrastructure that enables operations to deliver efficient, high-quality customer experiences. With several high priority platform modernization initiatives inflight or planned the analytical support provided through this role is critical.
• The role will lead a Business Analysis (BA) team within the C&CE organization, working closely with Product, Operations and Technology teams to deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases that positively influence the outcomes of the opportunities at hand.
• This role will work closely with the Senior Leadership teams for both organizations (Product and Operations Insights & Delivery) to help develop and execute the strategic agenda, including multi-year strategic planning, developing business cases, securing funding for prioritized strategic initiatives and coordinating strategic efforts with broader Enterprise business partners. 
• The BA team will be highly visible across the broader C&CE organization
• Influence new technology solutions that improve the product experience and generate efficiencies
• Develop and/or influence analytical models that generate insights that solve business problems
• Act as a key thought partner for the executives they support and their direct reports

Primary Components:

• Leadership – Recruit and sustain a high perform analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organizations. Leader will set an exceptionally high bar for excellence, coach current associates to their full potential and recruit / develop high potential talent into open roles. Leader will create a collaborative culture that has a high degree of ownership for their work product while providing exceptional support for their internal customers.
• Data – Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the business. Individual will work closely with data teams across the company to deeply understand the critical operations, business and other data relevant for the role. Individual will play an important role as a “customer” of the data for influencing future state data architecture.
• Analytics – Employ a range of analytical techniques to identify business opportunities and make strategic recommendations. Individual will identify the right series of analytics approach for each individual situation, understand the strengths and weakness of the model and effectively incorporate those into the overall recommendation. Individual will work closely with partner AI teams to identify opportunities to leverage new/additional analytical approaches into the operation.
• Strategy – Using a background of proven business acumen, make analytically grounded strategic recommendations to the business. The individual will think far beyond “tomorrow” to identify truly transformational opportunities for change through partnership with the operation, business and other horizontal teams. The individual will have the opportunity to be engaged in strategic discussions at the VP+ level.
• Communication – Leverage critical deck building skills to create compelling business cases and recommendations that influence outcomes with the most senior executives across the company. Individual will be highly adept at distilling deep analytical work and insights into succinct, easily consumable decks for partners ranging from analytics leaders to key business partners.
• Teamwork – Role will partner closely with Product, Operations, Technology and Finance teams across the company. Individual will be a key partner for the Product team, acting as the resource for insights, data generation and strategic deck building. Individual will work closely with Finance in development of business case analysis, budgeting, strategic decision making, etc. Finally, the individual will have the opportunity to work broadly across the business in both a strategic and analytical capacity partnering to generate future state strategy and insights.
• Product/Technology – Partner with the Product, Technology and Operations teams to develop a strategic roadmap for future technology solutions. Individual will lead strategy sessions, analyze value creation and develop a suite of outcome-based insights for validating results.

Key Qualifications

• Bachelor’s degree in Math, Economics, Statistics, Engineering, Business or related field preferred; MBA or other relevant graduate degree in Math, Economics, Statistics, or Engineering preferred
• 8+ years of experience with business, operations or similar applicable experience
• 2+ years of people leadership experience is required
• The preferred candidate will have at least 4 years of work experience in consulting or business analysis
• The preferred candidate will have experience leveraging SQL in a business environment
• Strong analytical and finance skills are required
• Strong communication (oral and written) and presentation skills, including an ability to present work products to senior executives

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 157,700 - 262,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.