Business Intelligence Analyst

As the living, growing home of our national story, The National Archives is already a special place to work. We’re an institution nearly 200 years old with a collection spanning 1,000 years of history. But it’s where we go next that makes things really interesting.

In our strategic vision: Archives for Everyone, we set ourselves the challenge of becoming the 21st Century national archive - a different kind of cultural and heritage institution: Inclusive, Entrepreneurial, Disruptive. We won’t become this overnight. It will take time, focus, effort and daring.

That’s where you come in. Because we can’t do this without you.

Job Overview

Salary: £40,000 - £45,000 per annum

Contract type: fixed-term appointment until 31st March 2027

Band: F / SEO

Closing date: Wednesday 13th May at midnight

The Business Intelligence Analyst will provide a crucial role in transforming raw data into actionable insights to guide strategic business decisions. Working in The National Archives’ Service Transformation Department, attached predominately to the Request a Military Service Record (RAMSR) project, they will identify trends, create data visualisations in the form of dashboards and reports, and monitor KPIs using Dynamics 365 and Power BI. A key focus will be maintaining compliance under the Freedom of Information (FOI) act and monitoring full-cost recovery following the introduction of fees. To support this, this role will ensure maximum intelligence is derived from cross-organisational data collection.

The Business Intelligence Analyst will lead the integration of data from multiple sources and the application of analytical techniques to produce forecasts, performance insights and resource‑planning models. They will work with autonomy to provide recommendations for improving business performance in response to the evolving demand for TNA services. This work will particularly support forecasting around request volume, capacity modelling, and operational planning, ensuring services are equipped for changing future requirements.

This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time.

Application Process:

• Interview: Interviews will be held on-site, likely to be during week commencing 8th June, and will include a presentation

• Personal Statement: We ask all applicants to submit work history details and a personal statement, not exceeding 1200 words

Selection for interview will be based on the ‘essential’ requirements in the job description below so please ensure that your statement demonstrates in detail how you meet these requirements.

In the event of a high volume of applications we will conduct an initial sift based on the following essential criteria:

- Significant experience deriving BI from complex and diverse datasets and using insights to inform strategic decision-making.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section.

We are unable to offer sponsorship for this role.

Job Description

Role and Responsibilities

• Scope and deliver BI and insight activities, determining appropriate metrics, tools, and analytical approaches.

• Lead data‑gathering activity across all teams involved in the delivery of the RAMSR service.

• Translate and communicate insights for non‑technical and senior audiences.

• Engage and build relationships with colleagues across the organisation and external stakeholders, including the Ministry of Defence and Department of Culture, Media and Sport, at all levels of seniority and technical understanding.

• Initiate and lead technical discovery activities for new projects, building relationships to understand current processes and leveraging data analysis to recommend and implement improvements.

• Champion data-informed decision‑making across The National Archives.

• Assess, refine, and redesign reporting processes to enhance data quality and interpretation.

• Work with IT Business Systems/Services to enhance data capture and utilisation within D365.

• Develop predictive and trend‑analysis models for key business challenges using Power BI, D365, and other tools.

• Collaborate with analysts across the organisation to strengthen data culture and data management.

• Create and maintain data quality‑assurance standards.

• Support colleagues in applying BI insights to improve service delivery.

Working Conditions

• Normal office environment

• Display Screen Equipment user

Person Specification

Essential criteria:

• Significant experience deriving BI from complex and diverse datasets and using insights to inform strategic decision-making.

• Academic and/or professional qualification in business analytics, data analysis, data science or similar, or equivalent experience.

• Advanced skills in manipulating, analysing, and modelling large datasets, with proficiency in D365, Excel, Power BI, and additional analytical tools.

• Demonstratable ability to communicate technical findings to non‑technical and senior audiences.

• Advanced quantitative and qualitative analytical expertise.

• Experience or understanding of the application of artificial intelligence within a BI context.

• Excellent consultative capability and organisational skills including monitoring and data‑quality control.

• Proven ability to work autonomously and lead a portfolio of BI work.

Desirable criteria:

• Knowledge or experience of Information Rights or compliance would be an advantage.

The Civil Service is committed to attract, retain and invest in talent wherever it is
found. To learn more please see the Civil Service People Plan and the Civil Service
D&I Strategy.

Benefits

Generous benefits package, including pension, sports and social club facilities, onsite gym, discounted rates at our on-site cafe and opportunities for training and development.  Annual leave entitlement of 22 days per calendar year (rising to 25 after the first year, and incrementally to 30 days after six years) and 10½ days public and privilege holidays per annum.

Any move to The National Archives from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at  https://www.childcarechoices.gov.uk/ (opens in new window)

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact The National Archives via [email protected] as soon as possible before the closing date to discuss your needs

• Complete the ‘Reasonable Adjustments’ section of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

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Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks (opens in new window)

Nationality requirements

This job is broadly open to the following groups:

• UK nationals

• nationals of the Republic of Ireland

• nationals of Commonwealth countries who have the right to work in the UK

• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in new window)

Working for the Civil Service

The Civil Service Code  (opens in new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. (opens in new window)

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans initiative. (opens in new window)

Contact point for applicants:

• Name: The National Archives Recruitment Team

• Email: [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact The National Archives via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-complaints/ (opens in new window)