CRM Aftermarket Data Specialist

Working at Freudenberg: We will wow your world!

Responsibilities:

• Data Research: Conduct fact-driven research into corporate structures and projects to ensure CRM data reflects reality;
• Request Management: Respond to "Market Research Request" app inquiries about the global user base. Proactively collaborate with internal users to clarify request details, maintaining a high standard of service within a 24-hour SLA;
• Database Maintenance: Create and update records within the C4C CRM software to maintain high data quality standards;
• Partner Coordination: Interface with research partners (e.g., Industrial Info Resources - IIR) to clarify or correct information regarding global projects.

Qualifications:

• Bachelor's degree in Business Administration, Economics, Engineering or related discipline;
• Experience in Sales/Sales Operations/Data Research position;
• Strong proficiency in English;
• Hand-on experience with C4C (SAP Cloud for Customer) is highly preferred, ideally within a Sales or Sales Support function;
• High proficiency in Microsoft Excel;
• Analytical mindset, attention to detail, and the ability to engage with users to clarify technical requests.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Performance Materials SRL