Customer Learning Consultant

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Education Consultant - REMOTE. In this role, you will have a significant impact on customer success by designing and delivering engaging training experiences tailored to diverse client needs. Your responsibilities will encompass strategic planning, coordination with stakeholders, and the continuous enhancement of training materials. By guiding customers through their learning journeys, you will empower them to unlock the full potential of the products and services offered. This collaborative position requires an understanding of both instructional design principles and customer-centric approaches to enhance the overall learning experience for clients.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Education Consultant - REMOTE. In this role, you will have a significant impact on customer success by designing and delivering engaging training experiences tailored to diverse client needs. Your responsibilities will encompass strategic planning, coordination with stakeholders, and the continuous enhancement of training materials. By guiding customers through their learning journeys, you will empower them to unlock the full potential of the products and services offered. This collaborative position requires an understanding of both instructional design principles and customer-centric approaches to enhance the overall learning experience for clients.

Accountabilities

• Lead the development of customized training plans for individual accounts.
• Facilitate engaging virtual instructor-led training sessions and onsite training.
• Conduct discovery sessions to understand customer goals and challenges.
• Design and execute Train-the-Trainer programs for customer teams.
• Collaborate with Customer Education Specialists to maintain training assets.
• Analyze and improve existing content based on feedback and performance data.
• Manage instructional design projects from conception to delivery.

Requirements

• Minimum 5 years of experience in instructional design in a SaaS environment.
• Proven facilitation skills in virtual and classroom settings.
• Strong understanding of adult learning principles and instructional design models.
• Proficiency with eLearning and content authoring tools (e.g., Articulate 360, Captivate).
• Excellent time management and organizational skills.
• Strong communication and presentation skills.
• Willingness to travel up to 40% for onsite training.

Benefits

• Competitive salary range of $84,000 - $103,000 USD.
• Comprehensive health, optical, dental, and pharmacy benefit plans.
• Paid time off and sick leave.
• Short term and long term disability coverage.
• Life insurance coverage.
• 401k contribution plan.
• Opportunities for professional growth and continuous learning.

Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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