Data Analyst, Product Analytics

New Position: This position is open due to an existing vacancy to support our evolving business needs.

Summary:

Millions of professionals rely on Thomson Reuters’ products every day, and we want data to drive every decision we make about them. We're hiring a Data Analyst to join our team during an exciting period of AI-driven change – working closely with a senior analyst to shape how product teams measure success and act on insights.

The Analyst will serve as the primary owner of product analytics platforms (including tools such as Pendo), functioning as an embedded partner within the product team. This role requires the ability to evaluate qualitative AI outputs alongside quantitative data, translating complex AI behaviors into actionable insights through model performance evaluation, response quality assessment, and measurement of user trust and adoption.

This position is ideally suited for an experienced product or business analyst with a strong data foundation, hands-on experience with AI/ML product analytics, and a nuanced understanding of the challenges involved in measuring AI effectiveness. Success in this role requires strong people skills and a proactive, curious approach, finding ways to plug into product and engineering rhythms, building trust quickly, and continuously asking the right questions to uncover insights.

About the Role:

In this opportunity as a Data Analyst, Product Analytics, you will be responsible for:

• Data-Driven Decision Making: Use product analytics/data to recognize patterns and trends to understand user behavior and identify improvement opportunities.

• Measurement Frameworks: Proactively establish measurement frameworks/success metrics for new product launches/features and drive actionability through data-driven insights.

• Tag Management & Instrumentation: Maintain and expand Pendo tagging across the product, ensuring features, pages, and user interactions are accurately tracked as the product evolves. Partner with Product and Engineering to audit existing tags, deprecate stale instrumentation, and instrument net-new features ahead of launch to ensure day-one data coverage.

• AI-Powered Analytics:  Apply AI-native analytics approaches, using LLMs to analyze unstructured data, leveraging RAG-based retrieval concepts to synthesize information across knowledge bases (hands-on implementation not required), and using GenAI tools to automate reporting and surface insights, with clear human-in-the-loop review, QA, and validation practices to ensure accuracy, reliability, trust, and appropriate use.

• Stakeholder Management: Build and maintain strong working relationships with peers, product managers, and senior leadership, acting as a collaborative partner to drive analytical insights across your portfolio. This role also includes dedicated time (~10%) for reporting product usage data to cross-functional stakeholders outside of the product team.

• Reporting & Communication: Own recurring and ad-hoc reporting for your product portfolio, translating complex analyses into clear narratives tailored to the audience, from deep-dive reviews for product and engineering partners to executive-ready summaries for senior leadership. Ensure reports are accurate, timely, and consistent.

• Pendo Guide Development (10% of role): Author and maintain in-app Pendo guides to support users' onboarding and feature adoption. Guide development is often iterative and detail-heavy, requiring patient trial and error to get targeting, styling, and conditional logic right across edge cases. We're looking for someone who embraces that process, methodically works through unknowns, and doesn't lose momentum when the tenth variation is the one that finally works. Working knowledge of HTML/CSS and basic JavaScript is beneficial for building guides that go beyond default templates.

• Thought Leadership: Demonstrate thought leadership by proactively leveraging analyses to understand products, derive insights, run experiments, and be the contact point for any analytics needs for your portfolio.

About You:

The ideal candidate for the Data Analyst - Product Analytics position possesses:

• At least 3 years of relevant experience in product analytics, data science, or a related discipline.

• Advanced proficiency in SQL and Python.

• Advanced expertise in developing and maintaining dashboards and reports.

• Strong analytical skills, with the ability to interpret complex datasets and convert findings into actionable recommendations.

• Familiarity with natural language processing techniques and large language models.

• Demonstrated experience driving data-driven decision-making within product teams, going beyond report generation to deliver insights through data storytelling. Experience with analyses such as customer journey mapping, audience profiling/segmentation, cohort analysis, tag management, and A/B testing.

• Hands-on experience with AI tools for analytics.

• Ability to implement effective QA and governance practices for AI-assisted analytics.

• Excellent interpersonal and stakeholder engagement skills, with the capacity to integrate seamlessly into existing product and engineering workflows, exercise influence without direct authority, and demonstrate persistent curiosity to uncover underlying trends in data.

• Hands-on experience with product analytics platforms such as Pendo, Amplitude, Adobe Analytics, and Google Analytics.

#LI-SS

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For Ontario, Canada, the base compensation range for this role is $70,000 CAD - $120,000 CAD.

Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com