Data Center Operations Manager

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

THE ROLE

The DC Operations Manager is the frontline owner of a zone cluster at our New Albany campus. You manage 3–6 Zone Leads and their technician teams. You own your shift's SLA delivery, the conduct on your floor, and the EOS culture your team experiences every day.

This is a leadership job first. The data center environment is the context, not the qualification. What we are hiring for: the ability to earn the respect of a technical team, hold people accountable, build a culture worth staying for and represent EOS with confidence to one of the world's largest technology companies.

What you own

• Your Zone Leads — scheduling, performance management, development, corrective feedback

• Your shift's SLA delivery —ticket resolution within contracted window across your zone cluster

• EOS culture on the floor — standards, recognition, accountability and the team's sense of belonging to something worth working for

• Written shift handoffs — every transition, no verbal-only exceptions

• Surge response

• Escalation discipline — you resolve at your level; you escalate what genuinely requires it

What you do not own — by design

• Ticket intake and priority — the Operations Command Center (OCC) owns the work stack; you execute it

• Project and buildout work — that is Build Operations; your team does not cross that line without OCC authorization

• Client-facing SLA commitments — that belongs to the Director and OCC

• Technical execution decisions — that is your Zone Leads

We are explicit about scope because clean ownership is how this model works. You should find these boundaries clarifying, not limiting.

WHO WE ARE LOOKING FOR

We are deliberately recruiting from outside the traditional data center candidate pool for this role. If you have led people through a 24×7 high-stakes operation — in any industry — and your instinct when things go wrong is to own the problem rather than forward it upward, we want to hear from you.

Backgrounds we are actively recruiting from:

→ Military NCO / Staff Sergeant and above

You have managed people, equipment, and shift operations under pressure. You own outcomes.

You enforce standards and earn respect through competence and follow-through. The data

center environment is new. The leadership is not.

→ NOC Supervisor / Shift Lead

You already own 24×7 operations, ticket discipline, escalation chains, and shift handoffs.

The physical environment changes. The operational model is nearly identical.

→ Industrial / Manufacturing Shift Manager

You run large crews on rotating shifts where downtime has real consequences. You are

metric-driven and comfortable with accountability culture. The model transfers directly.

→ Logistics / Warehouse Operations Manager

High-volume, shift-based, metric-heavy, people-intensive. If you have run an Amazon

fulfilment center or a major distribution hub, you already work in a dispatch model

very similar to ours.

→ Trades Supervisor — electrician, HVAC, facilities

Instant technical credibility with the team. You know what it takes to hold skilled

tradespeople accountable. The ticketing and SLA layer is learnable quickly.

→ DC operations with people management depth

Welcome, but not required. The leadership fundamentals matter more than the environment.

What all of these have in common — the fundamentals we are hiring for:

• 3+ years managing a team directly — you hired, you ran performance conversations, you drove disciplinary processes when needed

• 24×7 or shift-based operations experience — scheduling, callout coverage, handoffs, and the discipline to run a shift cleanly

• A track record of holding people accountable in a way that builds respect, not resentment

• Calm under pressure — when something goes wrong on your shift, you respond with clarity

• The instinct to resolve at your level first, not forward it upward

This role is probably not right for you if:

• Your instinct when a problem surfaces is to flag it upward and let someone else decide — we need someone who makes the call at their level first

• You have managed projects, vendors or workflows but not the people doing the work

• You want significant client-facing or strategic involvement — this role is operational execution and team ownership

• You come from a pure coordination background — reporting on what others are doing rather than owning what you and your team deliver

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.