Data Operations Support Lead

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

About the Team

At AXIS, robust and scalable data operations are essential to delivering trusted insights and enabling innovation. As Data Operations Support Lead, you will be responsible for ensuring our data infrastructure and tooling are reliable, well-supported, and fit for future needs. You will lead the operational interface between Data & Analytics (D&A) and our Accenture support team—ensuring seamless delivery, proactive issue resolution, and continuous improvement.

How does this role contribute to our collective success?

This role is central to our mission to:

• Ensure operational excellence across our data platforms and end to end framework.

• Build scalable support models that reduce friction and technical debt.

• Enable transformation by making new solutions maintenance ready from day one.

You’ll sit within the Data Operations team, working closely with Architecture, BTS, and Accenture to ensure our data ecosystem is resilient, efficient, and aligned with business needs.

What will you be doing in this role?

• Lead Data Support Operations: Own and evolve the support model for our cloud data strategy, ensuring stability and scalability.

• Be the SME for Data Framework: Partner with Architecture to provide deep expertise on pipeline design, performance, and troubleshooting.

• Tooling Support Leadership: Oversee operational support for key data tools (Databricks, Azure, Fabric etc) acting as the D&A liaison to Security, Infrastructure, Application Maintenance and Accenture teams.

• Enable Maintenance Readiness: Ensure transformation deliverables are production-ready, with clear ownership and support pathways.

• Drive Knowledge Transfer: Lead structured handovers from D&A to BTS Accenture, ensuring documentation and training are complete and effective.

• Collaborate Across Teams: Work cross-functionally to align operational processes with upstream architecture and downstream business needs.

• You may also be asked to take on additional responsibilities aligned with the nature and scope of this role.

Reporting Line

This role reports to the Head of Data Management & Operations.

About you:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What we’re looking for from you:

• Proven experience in data operations, ideally within cloud-based environments and the (re)insurance industry.

• Strong understanding of data framework/architecture and orchestration tools

• Oversee the control framework and design management, monitor schedules, and support end-to-end processing.

• Experience managing vendor relationships and outsourced development/support teams.

• Excellent communication and collaboration skills across technical and business teams

• Ability to drive operational excellence and continuous improvement in a fast-paced environment.

Role factors:

In this role, you will typically be required to:

Be in the office 3 days per week

What we offer:

For this position, we currently expect to offer a base salary in the range of $125,000 - $150,000 CAD (Halifax, Nova Scotia). Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.