Global Operations Optimization Coordinator

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

• Deliver Global Control Tower support for Princess Polly across all three regions, ensuring accurate and timely compilation, validation, and reporting of operational data

• Support ASN processes and landed cost reporting, including system integration and detailed reporting by SKU and Purchase Order (PO)

• Perform KPI tracking, reason code analysis, and compliance monitoring, including POD (Proof of Delivery) accuracy, POD date timeliness, and milestone performance measurement

• Proactively resolve operational queries and disputes with branches across countries and regions, ensuring timely and effective resolution

• Effectively plan and manage workload, working collaboratively within a high-performing team while coordinating with both internal team and external customer

• Maintain high-quality communication with global freight forwarding branches and senior management, taking initiative to address challenges, meet urgent requirements, and deliver within tight deadlines

• Support the compilation and verification of shipment documentation to ensure accuracy and compliance with operational requirements
• Monitor shipment progress and support timely updates on key milestones and deliverables
• Assist in improving data accuracy, reporting consistency, and operational workflows
• Support preparation of reports, summaries, and presentations for internal team and external customer.

Requirements :

• 1–3 years experience in freight forwarding / logistics operations
• Hands-on experience in documentation and customs clearance
• Familiar with UK, Europe & US shipping requirements is an advantage
• Strong MS Excel & PPT skills is an advantage
• Good communication and presentation skills
• Fresh graduates are welcome to apply

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.