Implementation & Customer Success Manager (AI & Innovations)

Accountabilities:

• Lead end-to-end customer onboarding, including implementation planning, configuration, data readiness, and product adoption

• Translate commercial agreements into clear delivery plans, defining scope, timelines, dependencies, and expected outcomes

• Serve as the primary point of contact during onboarding, guiding customers through workflows and platform capabilities

• Manage complex, multi-stream projects, ensuring alignment across technical, operational, and business stakeholders

• Validate data inputs, analytics readiness, and feasibility to ensure smooth execution

• Oversee governance processes, track progress, and manage risks or escalations to ensure predictable delivery

• Maintain scope integrity by managing change requests and aligning adjustments with internal teams and client expectations

• Support customer retention and growth by demonstrating value, aligning outcomes with business goals, and enabling expansion opportunities

• Coordinate strategic partnerships related to AI-driven solutions, including onboarding and integration activities

• Facilitate collaboration across teams by sharing customer insights and improving delivery processes

Requirements:

• Bachelor’s degree in Healthcare Administration, Public Health, Business, or a related field (or equivalent experience)

• 8+ years of experience in customer success, implementation, or post-sales engagement roles

• 5+ years of experience in consulting, clinical development, analytics, or similar engagement-driven environments

• Strong understanding of clinical trial design, protocol development, or complex operational workflows

• Experience with analytics, AI concepts, and modern data platforms (e.g., Databricks or similar)

• Proven ability to manage complex customer engagements across cross-functional teams

• Strong project management, problem-solving, and organizational skills

• Excellent communication and stakeholder management abilities, including executive-level interactions

• Ability to translate technical concepts into actionable insights for diverse audiences

• Experience with SaaS onboarding, strategic partnerships, or advisory groups is a plus

Benefits:

• Competitive salary ranging from $90,000 to $165,000, with potential performance-based bonuses

• Comprehensive healthcare coverage, including medical, dental, and vision plans

• Fully remote work flexibility within the United States

• Generous paid time off, including holidays and personal leave

• Opportunities for career growth and professional development

• Collaborative and inclusive work environment focused on innovation and impact

• Exposure to cutting-edge AI and data-driven technologies

• Participation in strategic initiatives and high-impact projects

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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