IT & Data Operations Coordinator

Job Number: JR105735
Job Title: IT & Data Operations Coordinator
Department: SHNF F&O - Database & Operations - Mgr
Job Category: Foundation
Hospital Location: General Site
Job Type: Permanent, Full time
Contract Duration: 0 months
Number of Positions: 1
Minimum - Maximum Hourly Rate: $29.372 - $29.372
Hours: Days

Scarborough Health Network is a leading community teaching health network, consisting of three hospitals and eight satellite sites in Scarborough, one of the most diverse communities in Canada. Our Foundation works with generous donors, volunteers and community members to raise funds for state-of-the-art infrastructure and medical technology to support the hospital’s mission to improve lives through exceptional care.

SHN Foundation is raising the profile of our hospitals through the Love, Scarborough marketing and fundraising campaign. The extraordinary success of Love, Scarborough has helped generate mass awareness, has inspired transformational gifts, and has shown needed attention onto healthcare inequity and gaps in Scarborough. The Foundation has seen tremendous growth all around (staff, events, donations, media coverage, partnership, etc.). It’s an exciting time to join the organization as we continue to build upon this momentum!

Find out more about this compelling campaign by visiting lovescarborough.ca.

Job Description:

What you’ll be doing:

Do you enjoy helping a team solve day‑to‑day technology challenges and keeping data clean, accurate, and reliable? Are you the type of person who thrives when supporting colleagues, maintaining systems, and helping an office run smoothly?

SHN Foundation is seeking a detail‑oriented and proactive IT & Data Operations Coordinator to support both technical and data operations. Reporting to the Manager, Data Systems and Reporting, this role provides critical frontline IT coordination and ensures high‑quality data processes are followed that support fundraising, donor engagement, events, and analytics initiatives. This role is a key part of the Foundation’s move towards AI enablement, ensuring we have the strong, reliable data needed for AI and automation success.

You will contribute directly to operational continuity by supporting hardware lifecycle management, staff onboarding/offboarding, and troubleshooting. You will also play a key role in maintaining the integrity of Raiser’s Edge NXT and related systems by performing data entry, list generation, integration checks, and routine data quality work.

Your responsibilities:

IT Support (30%–40%)

Supporting the day‑to‑day technology needs of Foundation staff to ensure seamless operations:

• Provide first-line troubleshooting for hardware, software, and account access issues; escalate and coordinate with SHN IT as needed.
• Maintain an up‑to‑date inventory of hardware, including laptops, cellphone and other devices, accessories, and peripherals.
• Coordinate device purchases and replacements with Manager, Donor Support Services.
• Coordinate updates, and security compliance with the hospital’s IT department.
• Support basic system administration tasks such as password resets, permissions updates, and equipment configuration.
• Ensure continuity and reliability of staff technology resources, helping maintain a secure and productive computing environment.

Data Operations (50%–60%)

Ensuring accuracy, quality, and timely access to fundraising data across the Foundation:

• Perform accurate data entry and updates in Raiser’s Edge NXT and associated platforms.
• Conduct daily integration monitoring, flag and resolve anomalies, and escalate issues as needed.
• Complete routine data quality checks, including duplicate management, cleanup tasks, and execution of a regular schedule of data maintenance.
• Maintain data hygiene standards by following established governance practices and contributing recommendations for improvement.
• Pull lists, queries, exports, and reports for partners across the Foundation (primarily Annual Giving and Event support).
• Support data governance initiatives by helping maintain data definitions, process documentation, and training resources.
• Assist in implementing process improvements, automation opportunities, and consistent data standards across the Foundation.

Onboarding, Collaboration & Customer Service (10%-20%)

• Provide front‑desk reception coverage 1–2 days per week as required, ensuring professional, friendly, and efficient support to visitors and staff, and assisting with general administrative processes.
• Facilitate technology onboarding/offboarding including device setup, configuration, access provisioning, and deactivation and decommissioning process.
• Coordinate onboarding packages and hardware for new staff with Manager, Human Resources-Foundation. Assist new staff with acquisition of badges and parking passes.
• Provide supportive and friendly assistance to staff, donors, walk-ins and volunteers.
• Maintain positive working relationships with SHN IT, external vendors, and internal stakeholders such as data champions and power users.
• Model customer‑service‑oriented problem solving, following the example of the Manager, Data Systems and Reporting.

What you bring to the position:

• Minimum of 1-3 years experience in a similar role.
• Experience with CRM systems (ideally Raiser’s Edge NXT) or other donor databases.
• Education: Diploma or certification in computer systems, hardware repair or data management, or equivalent experience.
• Demonstrated technical aptitude, with the ability to troubleshoot common IT issues.
• High attention to detail, accuracy, and data quality.
• Strong comfort with Excel and working with structured data, lists, and queries.
• Ability to manage competing priorities and maintain accuracy in a fast‑paced environment.
• Clear, friendly communication skills with a helpful and service‑oriented approach.
• Ability to learn new systems, follow procedures, and contribute to process improvements.
• Previous experience in a fundraising or non-profit environment is an asset.
• Ability to work successfully in a hybrid work environment and willingness to be in the office as required based on business needs.

Your competencies include:

• Strong customer‑service orientation and responsiveness.
• Analytical thinking and problem‑solving skills.
• Ability to explain technical concepts to colleagues with varying levels of comfort with technology.
• A collaborative mindset, with patience and professionalism.
• Commitment to accuracy, confidentiality, and data integrity.
• Enthusiasm for learning and improving technology processes.

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.