KBS Helpdesk Specialist with German Language (KONE BUSINESS SERVICES)

We are looking for a Helpdesk specialist to join our international KBS team. As a Helpdesk Specialist, you will be responsible for a range of activities designed to ensure efficient and accurate support in the accounts payable area. Your daily tasks will involve close collaboration with the invoice processing team, suppliers and business teams to facilitate the processing of invoices.

What you will do

• Act as the primary contact point for AP‑related inquiries received via email, ticketing systems, or other defined channels
• Register, classify, prioritize, and resolve AP helpdesk cases
• Investigate and respond to common AP inquiries such as invoice status, payment status and due dates, overdue invoice clarifications, duplicate invoices and invoice discrepancies
• Provide clear, professional communication to vendors and internal stakeholders
• Ensure accurate and complete documentation of all cases, including clear descriptions Monitor case progress and ensure timely closure or escalation where required
• of investigation steps and resolution
• Prepare periodic and ad‑hoc reports related to helpdesk volumes, case aging, and recurring issues
• Support the creation, maintenance, and update of Standard Operating Procedures (SOPs)
• Contribute to AP process improvement initiatives and standardization efforts together with Process Leads and Global Process Owners

Behavioural Competencies

• Customer‑focused mindset with willingness to understand operational challenges
• Excellent communication and collaboration skills
• High quality standards and consistency under pressure
• Proactive problem-solving anf information‑seeking attitude
• Strong attention to procedures, guidelines, and detail
• Ability to build trust and maintain effective working relationships

Professional Requirements

• Mininum 2-year experience in AP helpdesk or accounts payable area
• Proficiency in English and German (C1); additional languages are a plus
• Proficiency in MS Office tools

What we offer

At KONE, we are committed to creating a supportive and engaging workplace where you can thrive. Some of our benefits include:

• A competitive salary and an attractive yearly performance bonus
• Bravo award for outstanding performance
• Opportunities to grow and develop, with access to learning programs and support for language courses
• Sick days and extra vacation days to support your work-life balance
• Multisport card to support your fitness and well-being goals.
• Team events, fostering a sense of connection and collaboration.
• Hybrid work model offering flexibility in how and where you work.

We offer you the basic salary starting from 1.800 EUR/gross, but the final compensation will be agreed with regard to your experience.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/