Knowledge Management Architect

Job Title

Knowledge Management Architect

Job Description

As a Knowledge Management Architect, you drive strategic alignment between the Business Unit and central knowledge management initiatives. Serving as a key interface across both organizations, you help shape and advance the knowledge management agenda by strengthening processes, enhancing enabling tools, and fostering cross-functional collaboration. You define how knowledge is created, governed, and published for BU end users, while supporting the adoption of scalable processes for content creation, publication, and validation.

Key responsibilities:

• Support and maintain development activities within cross-functional service innovation project teams, contributing to successful delivery across scope, timelines, costs, methodologies, and resource planning.

• Develop and maintain service architecture configurations and define product integration touchpoints to ensure alignment across technical and business stakeholders.

• Apply service architecture and project management methodologies to improve organizational processes, innovation efficiency, and solution development outcomes.

• Analyze service and solution development challenges, incorporating technical, operational, and business insights to support informed decision-making and project execution.

• Synchronize service-enabling hardware, systems, and software developments within the scope of service innovation projects.

• Manage project activities, schedules, and deliverables within the assigned workstream, ensuring alignment with overall project objectives, quality standards, and performance requirements.

• Provide guidance and input to internal stakeholders, external providers, and project partners on planning, execution, and content development, fostering collaboration across teams.

• Optimize resource utilization and support budget, schedule, and project performance management to meet predefined objectives.

• Contribute to successful service innovation outcomes by ensuring clear stakeholder alignment, effective project execution, and strong integration across service solution developments.

Professional profile:

• You hold a Bachelor’s or Master’s degree in Engineering or Information Systems with a link to publishing or a related field.

• You bring 8+ years of experience in Content Editing,  Service Content creation, service innovation or a related field with a Bachelor’s degree.

• You have an understanding of service architecture, service users, solution integration, project management methodologies, and business process optimization, with the ability to work across technical and business domains.

• You are comfortable analyzing complex situations and translating insights into practical service content or publication solution development recommendations.

• You have strong collaboration, stakeholder management, and communication skills, and are able to work effectively in cross-functional and matrixed environments.

• You are organized, proactive, and able to manage multiple priorities while ensuring alignment with quality, procedural, and business requirements.

• Experience with Agile methodologies, project management, technical writing, solution architecture, serviceability, reliability engineering, QA, or regulated environments is considered a plus.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.