Knowledge Management Consultant - Contract

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

Transform fragmented healthcare knowledge into systems that surface the right answer at the right moment—so teams can focus on patients, not searching.

As a Knowledge Management Consultant at Hummingbird, you'll own the design, build, and implementation of SharePoint-based knowledge systems for complex healthcare patient access operations. You're the person who walks into a world of PDFs, printed binders, and tribal know-how and walks out leaving a scalable, governed, digital knowledge hub that frontline teams actually love and clinics actually keep informed.

Most of your day is a mix of leading client discovery, shaping taxonomy and site architecture, configuring SharePoint, collaborating with IT teams on integrations, and coaching KMS Analysts through the work. You'll manage multiple concurrent client engagements with a high degree of independence, operating as a trusted expert for both internal teammates and client stakeholders across all levels of leadership.

This role sits at the intersection of healthcare operations, content strategy, change management, and emerging technology. You'll ensure knowledge content is structured not just for human navigation, but for AI-assisted retrieval, including real-time knowledge surfacing through integrations with telephony platforms like Genesys or TalkDesk.

If you love turning ambiguous, complex problems into clear, practical systems, and you have the SharePoint depth, knowledge management chops, and client presence to pull it off, you'll feel right at home here.

Responsibilities

What You'll Do

Knowledge System Design and Build

• Lead the full KMS design lifecycle: stakeholder focus groups, prototype development, taxonomy design, style guides, and governance framework creation.

• Build and configure SharePoint-based environments, including page architecture, audience groupings, metadata, JSON/HTML customization, content workflows, and user permissions.

• Ensure knowledge content is properly segmented, tagged, and structured to support both human navigation and AI retrieval.

• Collaborate with client IT teams to configure platform integrations, including API connections to telephony platforms (Genesys, TalkDesk) for real-time, AI-assisted knowledge surfacing.

Methodology-Based Problem Solving

• Solve defined client and internal problems by applying Hummingbird’s established methodologies and best practices.

• Assess situations across people, process, and technology to identify root causes and viable solution paths.

• Develop clear, evidence-based recommendations that align to agreed scope and intended outcomes.

• Ensure problem solving is grounded in how Hummingbird has designed its services to work, when applicable.

• Anchor solutions in Hummingbird’s mission, vision, and values.

Client Engagement and Delivery

• Own delivery across multiple concurrent client KMS implementations, coordinating tasks, dependencies, and communication across internal team members and client stakeholders.

• Lead structured discovery to assess client KMS capabilities, content workflows, taxonomy health, and adoption gaps, then synthesize findings into clear, actionable recommendations.

• Proactively surface risks and lead resolution, including hard deadlines like platform retirements, staying ahead of dependencies before they become blockers.

• Over-communicate progress and prototype decisions with team leadership before advancing to full build phases.

Change Management and Adoption

• Drive change management efforts that move client teams from legacy, paper-based workflows or classic SharePoint to digital knowledge management with modern tools, including grassroots adoption strategies and user engagement programs.

• Establish content governance frameworks, including validation processes, change control workflows, and mechanisms for end-user feedback and contribution.

• Communicate updates clearly and confirm consistent execution across the team.

Performance and Continuous Improvement

• Partner with stakeholders to define KMS engagement outcomes and adoption indicators; design and maintain performance scorecards and reporting templates to evaluate system health and user adoption.

• Use data-driven insights to recommend course corrections and continuously improve knowledge systems.

• Contribute to the refinement of Hummingbird's KMS methodologies and performance tracking practices across the team.

• Mentor KMS Analysts through feedback, context-sharing, and practical coaching on knowledge management methods and SharePoint development.

• Guide others in problem-solving approaches that reflect Hummingbird's mission, vision, and values.

The Details

• Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship

• Work Location: Remote. You must work from a location within the United States with consistent Internet service.

• Work Type: W2 contract through end-of-year.

• Schedule: This is a full-time 40 hours/week role. Standard business hours (8:00am – 5:00pm) in relation to client’s time zone (Mountain or Pacific), with some flexibility.

• Compensation: Range is $52-60/hour, depending on experience and internal equity.

• Benefits: Comprehensive medical, dental, and vision coverage; paid wellness time off; 401(k); career development support; and more

• Travel: Minimal travel required (up to 10%).

Required & Desired Skills

What You'll Bring

• 5+ years of experience in knowledge management, content management, or a related field, with hands-on KMS implementation work.

• Demonstrated experience leading KMS builds from design through go-live, including taxonomy development, site architecture, and governance framework creation.

• Proficiency building and customizing SharePoint, including document libraries, metadata, audience groupings, search configuration, content workflows, and user permissions.

• Working knowledge of JSON and HTML for SharePoint customization and layout adjustments.

• Strong change management skills with experience transitioning teams to digital, centralized knowledge systems.

• Ability to manage stakeholder relationships across leadership levels and coordinate through informal influence.

• Skilled communicator with both technical and non-technical stakeholders; proactive and collaborative working style.

• Ability to own complex implementation work end-to-end with minimal oversight, navigating ambiguity by clarifying goals, shaping the problem, and choosing appropriate approaches.

Nice to Have

• Experience in healthcare or Patient Access operations.

• Familiarity with Epic and the relationship between KMS content and Epic workflows or change control processes.

• Experience with API integrations between KMS platforms and telephony or CRM tools (Genesys, TalkDesk).

• Microsoft MVP or recognized SharePoint community contributor designation.

• Proficiency in advanced analytics tools and familiarity with AI-assisted knowledge retrieval concepts.

• Agile or startup-style working experience: ability to move quickly, prototype, iterate, and adapt.

What Helps You Shine

• Please note that we use both your resume and your written and oral communication throughout the hiring process to understand your fit for this role.

• Thoughtful, clear responses help us see your attention to detail, your professionalism, and your ability to communicate with care, all skills that are essential for success on our team.

Expectations for Focus & Presence

• To support patients and each other, this role requires your full attention during scheduled work hours. Our Outside Employment Policy doesn't allow overlapping work or "job stacking," so any outside work must happen fully outside your Hummingbird schedule.

• We value connection, teamwork, and being present, which is what keeps our patients safe and our team supported. If that's what you're looking for, you'll feel at home here. If you're hoping to hold another job during the same hours, this job won't be the best match.

Growth at Hummingbird

This role is a senior contributor position within our knowledge management practice. You'll work alongside experienced KMS and Patient Access professionals, building and refining the systems that keep frontline teams informed and effective.

As Hummingbird grows, so does the Knowledge Management service line. There is real opportunity to shape how we deliver, mentor the next generation of knowledge management talent, and contribute to expanding our capabilities in AI-assisted knowledge retrieval, generation, and management. At Hummingbird, we believe good jobs should lead somewhere, and that starts here.

#LI-JF1

Please Note: The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience.

The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.  Please reach out to [email protected] to request accommodations and we’d be happy to chat.