Lead Implementation Specialist, Workforce AI

Accountabilities

You will lead end-to-end implementation activities for Workforce AI solutions, guiding customers through discovery, configuration, testing, training, and go-live support while ensuring successful adoption and alignment with operational goals. You will translate workforce management needs into system designs, validate platform behavior, and ensure readiness through structured testing and user acceptance processes.

• Lead customer discovery sessions to understand staffing and scheduling workflows and define solution requirements

• Translate customer needs into system configurations in collaboration with internal technical teams

• Conduct hands-on testing and validation of workflows, data, and system performance prior to deployment

• Identify, document, and escalate technical issues in partnership with engineering, QA, and product teams

• Deliver end-user and administrator training sessions across Workforce AI modules

• Facilitate user acceptance testing (UAT) and ensure customer readiness for go-live

• Support go-live activities and provide post-launch assistance during transition to support teams

• Collaborate with project managers to track milestones, risks, and delivery progress

• Contribute to playbooks, training materials, and implementation best practices for scaling delivery

Requirements

The ideal candidate brings hands-on experience in healthcare workforce operations combined with strong technical implementation and customer training expertise. You should be comfortable working in dynamic environments, managing multiple priorities, and simplifying complex technical concepts for diverse audiences.

• 3–5+ years of experience in healthcare staffing, scheduling, workforce management, or implementation roles

• Experience with workforce management or scheduling platforms (UKG WFM Pro experience strongly preferred)

• Background in technical training, system rollout, or user adoption support

• Strong problem-solving skills with the ability to navigate complex client environments

• Excellent communication skills, both written and verbal

• Ability to manage multiple projects and priorities in a fast-paced setting

• Strong attention to detail and organizational skills

• Collaborative mindset with a strong focus on customer success and experience

• Comfort working in evolving, high-growth environments with changing processes

Benefits

• Competitive salary range: $110,000 – $130,000 annually

• Comprehensive medical, dental, vision, and life insurance coverage (fully or partially employer-paid)

• Generous 401(k) retirement plan with company match

• Unlimited paid time off policy and paid sick leave

• Paid parental leave and family support programs

• Performance-based bonuses (role and manager discretion)

• Wellness programs including virtual fitness, yoga, and meditation sessions

• Home office and remote work flexibility

• Employee recognition programs, events, and team-building activities

• Professional growth opportunities in a fast-scaling organization

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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