Lead Operator, Data Center

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Lead Computer Operator is responsible for the day-to-day operation of real-time transaction-driven Computer Gaming System (CGS).  A Lead Operator performs the operational duties and responsibilities of the site operations staff.  The Lead Operator may give direction to and work with the Operations staff to ensure command flows are processed and system functions monitored.  This position serves as a liaison between the operators and the Operations management team.  The Lead Operator will be called upon to troubleshoot and resolve complex issues that arise in the computer operations arena, and may work with field service and in-house staff members.

• Operate all CGS computer systems in accordance with established schedules, checklists and other requirements.

• Write and maintain the Site Training Plan for new-hire Operators and ensure new-hires are capable of performing their tasks

• Provide direction and feedback to computer operators on work performed by or assigned to them.

• Run all Game Draws and other management programs installed on the Production gaming system.

• Prioritize work tasks as assigned, with strong attention to detail

• Work with Field Service staff, Retailer base, and Lottery to identify, troubleshoot and resolve issues

• Monitor systems for problems; log and report any problems to Operations Management

• When applicable, prioritize nightly job processes to ensure performance against a time-critical schedule

• When applicable, execute batch processing and system backups, and accounting controls for produced

• Assist in testing new System Software Releases, Terminal Releases or other software change events

• Required to fill in as needed for other operator employee vacation, sick times, etc., and on either Day or Night shift with the possibility of weekends.

• Execute other tasks and duties, as assigned

Qualifications

Education

Must have a high school diploma or equivalency.

Years of Related Experience

• 4 to 6 years of experience

• Prior experience with LINUX OS, Microsoft Windows Server systems are preferred.

• An ability to quickly learn and understand new technologies

• Strong time management skills

• Strong personal commitment to dependability - arriving for work on-time, as scheduled

Skills/Abilities:

• Must have above-average organizational and interpersonal skills

• Possess intermediate-level skills with computer software (Microsoft Office Products)

•  Ability to quickly learn and understand new technologies

• Ability to gather data to identify, troubleshoot and resolve critical system issues

•  Ability to work a non-standard shift schedule and fill-in for alternate shifts, as needed

• Ability to develop and maintain positive working relationships in a team environment

• Ability to communicate with all levels of management

•  Ability to lift 30 lbs

• Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all of the movements described.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.