Lead Research Patient Recruitment Coordinator (AMP)

About Us:

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

Job Summary:

Arizona Liver Health / Arizona Clinical Trials is looking for qualified candidates to fill the Lead Research Patient Recruitment Coordinator. This role is an integral part of the growing research team and serves as an educational resource for both patients and the patient recruitment team on clinical research eligibility and the benefits of new and innovative therapeutics.

Title: Lead Research Patient Recruitment Coordinator

Salary: $75,000 - $90,000 -- depending on experience, skills, and qualifications

Status: Full-time, Exempt

Location: This role is 100% onsite in Chandler, AZ

Essential job functions/duties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Review standard of care (SOC) patients seen or to be seen by providers who may qualify or be interested in participating in clinical trials.

• Answer phone calls, social-media leads i.e. Facebook and/or other inquiries and use web-based systems such as Subject Well, Patient Navigator and or sponsor provided portals to contact interested candidates.

• Obtain HIPAA consent and enter subject data in electronic clinical trial management system

• Evaluate participants through pre-screening and in-person interviews to ensure eligibility for the study.

• Monitor, maintain, and find new study for screen fail subjects and those who have completed a study.

• Contact potential subjects referred from providers.

• Work alongside the Investigators, research nurses, research site managers, and clinical research coordinators to recruit new subjects into clinical trials and meet/exceed enrollment goals.

• Assist research professionals with basic administrative and clinical procedures.

• Provide all employees, research subjects, and interested candidates with an excellent service experience by consistently demonstrating professional decorum and knowledge of trials.

• Review and understand research protocols.

• Screen patient charts for actively enrolling studies.

• Contact past and potential participants who have expressed interest in clinical trials to determine eligibility through pre-screening.

• Provide study specific information not limited to study investigational product, potential side effects, duration of the study, compensation, etc.

• Schedule appointments for eligible participants to attend the study.

• Maintain accurate and complete participant records.

• Attend research meetings and provide updates on recruitment activities.

• Actively participate in the development of recruitment strategies.

• Collaborate with community organizations and other external partners to facilitate recruitment and lead relationship building with involved personnel.

• Participate in weekend FibroScan or other recruiting events alongside providers and share results with patients.

• Perform FibroScan and act as a general resource to patients and staff.

• Provide and maintain the training and orientation of new Research Recruitment Coordinators.

• Maintain the company Research Board for actively enrolling studies. Actively review other informational documents and/or trial information portals.

• Collaborate with the Research Site Manager to develop and track KPI metrics for recruitment coordinators I/II.

• Point of contact for KPI/metrics tracking and specific recruitment projects for the team.

• Collaborate with the Research Site Manager to complete evaluations for the recruitment coordinators.

Knowledge/Skills/Abilities Required

• Experience and training in the conduct of clinical research and basic knowledge of medical terminology.

• Thorough understanding of the principles of GCP and biomedical research ethics.

• Thorough understanding of clinical research trials and their enrollment status and goals.

• Excellent medical/disease state knowledge.

•  Ability to work independently with minimal day-to-day supervision.

• Able to work well in a team.

•  Ability to consistently recruit for moderate to advanced complexity trials correctly and efficiently.

• Strong attention to detail and commitment to ensuring patient confidentiality.

• Ability to multi-task and work in a fast-paced environment

• Experience with recruitment, data management and office administration is an advantage

• Advanced written and verbal communication skills.

• Advanced knowledge of Microsoft Excel, Word, and Outlook and computer navigation and typing skills.

• Previous clinical trial experience preferred.

• Strong interpersonal, communication, and customer service skills, both verbal and written.

• Excellent customer service skills/experience.

•  Ability to interact effectively with all senior administrative staff, sponsor, regulatory representatives, potential and current research subjects, and referral sources.

• Ability to independently work towards recruitment goals and lead/help others with consistency.

• Self-starter who thrives in a collaborative environment.

• Strong organization, time-management, and leadership skills.

• Exhibit mastery understanding and mastery of recruitment for moderate to advanced complexity trials correctly and efficiently.

• Fluent in Spanish and English preferred.

Supervisory responsibilities

• Manage recruitment coordinators, train, coach, complete onboarding, and complete performance reviews.

• Provide clear direction and support to team members to ensure alignment with departmental goals and organizational priorities

• Foster a positive, inclusive, and accountable team culture that encourages collaboration, ownership, and professional growth

• Conduct regular 1:1 meetings, team check-ins, and performance evaluations to ensure open communication and continuous development

• Delegate tasks effectively, balancing workloads while empowering staff to take initiative and own their responsibilities

• This position will assist Research Manager to lead and direct job duties for recruitment staff at their work locations.

Education, credentials, and/or trainings required:

• High School Diploma or GED required

• Associate degree preferred

• Bachelor’s Degree in healthcare, biosciences, or other related field preferred

• Master’s Degree in healthcare, biosciences, or other related field preferred

• Good Clinical Practice (GCP) certification required

Benefits & Perks:

• Health, Dental, Vision (with HSA plans and employer contribution)

• 3 weeks PTO

• 5 days Sick Time

• 7 Company holidays + 2 half-days

• 401K with company match (up to 6%)

• Short & Long Term Disability

• Educational Assistance

• Shared company vehicles for required travel

Work environment

• Clinic Setting

Physical Demands

• Able to lift at least 15 lbs.

• Able to sit for long periods (at least 50%)

• Able to type and do computer work for long periods

Travel requirements:

• Some interoffice travel may be required with use of company vehicle or mileage reimbursement

Work authorization

• Must have valid documentation and authorization to work in the U.S. for any employer without sponsorship now or in the future.

EEO statement

It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

[Notice to Staffing Agencies] It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Unsolicited resumes, onsite solicitations, and inquiries will not be considered or responded to. Overly persistent or forceful inquires may also be blocked across our network at the domain level as spam. Thank you for your understanding.