Learning and Development Manager
About this role
Posting Close Date:
Applicants must submit their completed application by 06-14-2026 at 11:59 p.m. MST
Application and Special Instructions
As part of the online application process, all applicants are required to submit an updated resume at the time of application. Applications received that do not contain a resume will be considered incomplete and will not be considered further in this recruitment process. Resumes received after the application closing date will not be considered.
This position is based on-site at a City of Tucson facility. Remote or hybrid work arrangements are not available at this time.
INTERVIEW INFORMATION:
Highest scoring applicants will be invited to attend an in-person interview to be held the week of June 22, 2026.
Hiring Interviews may occur.
RECRUITER'S CONTACT INFORMATION:
If you have any questions, please contact Demetria B. Zazueta at (520) 837-2251 or email at [email protected].
ABOUT THIS JOB
Position Specific Summary
The Learning and Development Manager position at the City of Tucson’s Human Resources department is responsible for improving the productivity of the City of Tucson employees. This position assesses city-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees. This position actively searches, creatively designs, and implements effective methods to educate, enhance performance, and recognize performance of City employees. The position is responsible for analyzing training needs, developing learning programs and curriculum and delivering courses; evaluating the effectiveness of training and employee growth; and the development of reporting for measurement of training needs and results.
Work is performed under the direction of the Human Resources Director. This position supervises the Learning and Organizational Development division. This position is strictly on-site, office-based position.
Duties and Responsibilities
• Recommends, develops, implements, and delivers annual learning and development programs for leaders, supervisors, and employees. Collaborates with HR Staff and other constituents to develop, deliver, and/or update learning programs for the City. Plans and conducts learning needs assessment, gathers robust learning metrics, and report findings and recommendations. Identifies macro and micro goals and objectives of learning plans. Assesses and tracks the progress of macro and micro learning plans. Collaborates with internal resources of the City of Tucson to identify, develop, and deliver learning related to staff development. Develops and maintains organizational communications to ensure employees know about learning and development programs and resources. Gathers feedback from trainers and trainees after each educational session.
• Manages all logistics of learning events in a timely manner, ensuring all essential aspects of each learning event are addressed. Provides onsite support by being physically present at learning events. Administers, records, and tracks all compliance and/or required learning activities related to HR for reporting purposes. Develops and maintains updated learning databases and learning records. Manages and maintains in-house training facilities and equipment. Continuously improves technological processes around learning communication, logistics, delivery, and tracking to increase training usage and employee engagement and improve retrieval of learning information. Develops web learning sites for communication about learning opportunities; leverage systems for registration and other LMS tools for content development and delivery; and utilizes existing or new technological tools for tracking training. Plans, organizes, facilitates and orders supplies for employee development and learning events.
• In collaboration with HR Director, creates annual learning and development plans that include learning programs, required training, departmental training, and other specialized training options. Conducts annual learning and development needs assessment. Proposes learning and development programs and objectives. Develops and monitors spending against the departmental budget. Obtains and develops effective learning materials utilizing a variety of media. Trains and coaches managers, supervisors, and others involved in employee development efforts. Conducts follow-up studies of all completed training to evaluate and measure results. Modifies programs as needed. Exemplifies the desired culture and philosophies of the organization. Works effectively as a team member with other members of management and the HR staff. Market available training to employees and provide necessary information about sessions.
• Completes special assignments and projects as required. Maintains knowledge of current developments and practices in human resources and learning and development. Provides backup to HR staff as needed. Performs other duties as assigned including management of tuition reimbursement and student loan repayment program as well as Employee Volunteer assignments.
Working Conditions:
Flexibility of schedule and willingness to work select evenings and/or weekends.
All duties and responsibilities listed are subject to change.
MINIMUM QUALIFICATIONS
Education: Bachelor's degree
Experience: Five (5) years of directly related experience and at least four (4) years in a supervisory role.
License/Certifications: A valid and unrestricted driver’s license with two (2) years of licensed driving is required.
Any combination of relevant education and experience may be substituted on a year-for-year basis.
PREFERRED QUALIFICATIONS:
Education:
Bachelor’s Degree in Education, Human Resources or Training/Organizational Development or a relevant field.
Professional certification from a recognized human resource association such as PSHRA or SHRM.
Human Resource experience in a public entity setting.
Credentialed administrator for CDP, DISC, Myers-Briggs Type Indicator (MBTI), leadership assessment instruments
Experience:
Experience developing, delivering, and evaluating online and in-person learning and development plans for individuals, small groups, and large groups.
Experience with Workday Learning Management System (LMS).
Prior work experience demonstrating strong verbal and written communication skills.
Prior experience in developing and evaluating employee orientation and/or onboarding programs.
Proficiency in the MS Office Suite, including Word, Excel, PowerPoint, Access (or other database software), and Outlook.
Prior work experience in Human Resources or training and development setting.
Experience evaluating individual and/or group professional development needs and recommending appropriate improvements.
Work experience demonstrating strong organizational skills.
Prior work experience requiring strong public speaking and/or presentation skills.
Prior work experience facilitating/teaching leadership classes/modules
Prior work experience developing and maintaining physical or electronic training and development records.
POSITION DETAILS
Job Profile
J1033 - Human Resources ManagerTo view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.
Compensation Grade
G111Hourly Range
$38.91 - 58.36 USDThe City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
FLSA
ExemptPosition Type
RegularTime Type
Full timeDepartment
Human Resources Department, ZBUDG HIER - RecurringDepartment Link
https://www.tucsonaz.gov/Departments/Human-Resources
Background Check: This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.
ABOUT US
Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.
City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected] or 520-791-2619.
Recruiter Name
Liliana Almeraz (99363)Recruiter Email
For Human Resources general questions please contact 520-791-4241.