Learning Management System (LMS) Administrator

Learning Management System (LMS) Administrator

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:

Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Job Summary

Supports training initiatives and administers the Learning Management System (LMS) to ensure employees are able to access, navigate, complete and document training activities.  Supports, implements, and maintains the learning platform and assets.

• Works with various stakeholders to gather system requirements and ensure the LMS materials meet the needs of the end-users. 
• Research and resolve LMS functionality issues
• Makes recommendations for process and utilization improvements.
• Assists with the development, administration and/or maintenance of learning activities, events, audiences, assessments, evaluations, completions, certifications, users, and/or roles in the LMS.
• Identifies trends and uses this information to improve the way we deliver our learning and development programs.
• Identifies technical bugs and other system issues and resolves or escalates as appropriate.
• Assists users in resolving problems encountered in the LMS environments and escalates unresolved issues to tier 3 support.
• Consults with and advises training and development specialists and others regarding the structure and formatting of entries in the LMS.
• Provides immediate response to problems and emergency situations affecting normal operations.
• Provides reports to support the business and quality audits
• Provides quality control to new training activity assignments
• Works closely with appropriate external vendors to ensure efficient functionality of resources

QUALIFICATION REQUIREMENTS

• B.A/B.S degree in information technology, business, human resources related field, or equivalent education and experience. Prior LMS experience preferred. Effective oral and written communication skills, excellent interpersonal skills, and a strong customer service orientation. 
• Basic knowledge of tools such as HTML,  streaming audio, video, compression methods, file types and formats
• Must be enterprising, diplomatic and proactive at solving problems
• High level of problem solving skills.
• Strong oral and written communication skills
• Excellent organizational skills
• Excellent interpersonal skills and commitment to customer service
• Ability to interpret system needs and construct system processes
• Ability to manage and meet deadlines
• Proven ability to continually adapt and learn new procedures and software programs
• Knowledge of Web based instruction
• Knowledge of Learning Management System administration – SumTotal and/or Cornerstone experience preferred.

Performs other work-related duties as assigned.  Minimal travel may be required (up to 10%).

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.