Manager, Lab Data Center Operations

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview:

Manages highly complex, data center operations across multiple geographically distributed locations. Accountable for executing operational strategy, driving consistency, and improving efficiency in environments supporting critical testing, integration, and pre-production activities. This role leads a high-performing operations team, ensures standardized processes across sites, and delivers reliable execution in a fast-paced, evolving environment. Requires strong technical fluency in data center infrastructure—including power, electrical systems, cooling, and network hardware—to effectively oversee operations and partner with multiple engineering teams. Success is measured through operational performance, system readiness, efficiency improvements, and the team’s ability to consistently deliver results. The role also supports budgeting, resource planning, and cost management.

Job Responsibilities:

• Lead and Develop Talent: Manage, coach, and develop a geographically distributed team; set clear expectations, drive accountability, and support a high-performance culture 
• Execute Operational Excellence: Implement and enforce standardized processes, procedures, and performance metrics to ensure consistency and efficiency across all locations 
• Deliver Results: Monitor and manage key performance indicators (KPIs), service levels, and operational goals; take ownership for team performance and outcomes 
• Manage Multi-Site Operations: Oversee day-to-day operations across multiple data center locations, ensuring alignment to standards and consistent execution 
• Infrastructure Oversight: Provide operational oversight of data center infrastructure including power, electrical systems, cooling, and network hardware to ensure reliability and performance 
• Incident and Problem Management: Manage escalations, support root cause analysis (RCA), and drive resolution of operational issues 
• Continuous Improvement: Identify and implement process and operational improvements to increase efficiency and effectiveness 
• Cross-Functional Collaboration: Partner with engineering, network, and infrastructure teams to support system readiness and operational needs 
• Customer Focus: Deliver responsive, high-quality support to internal stakeholders with a strong sense of urgency and accountability 
• Workforce & Resource Planning: Manage staffing plans, shift coverage, and resource allocation to support 24x7 operations 
• Budget & Cost Awareness: Support budget management, track expenses, and identify and drive opportunities for cost efficiency 
• Ensure Compliance & Standards: Maintain adherence to operational, safety, and organizational standards across all locations

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• 2–4+ years of experience in data center operations or critical infrastructure environments (Required)
• 2–4+ years of leadership experience managing teams in multi-site, 24x7 environments (Required)
• Experience driving operational improvements, process standardization, and efficiency initiatives (Required)
• Experience leading distributed teams and managing remote operations (Preferred)

Knowledge, Skills and Abilities:

• Technical Fluency: Strong working knowledge of data center infrastructure, including power systems, electrical distribution, cooling/HVAC, and network hardware 
• People Leadership: Ability to develop, coach, and manage team performance in a multi-site environment

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $101,900 - $183,800

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ351089¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.