Manager, Operations - Medical Record Retrieval

Accountabilities:

• Lead and oversee medical record retrieval operations, ensuring consistent execution of workflows with a focus on timeliness, accuracy, compliance, and service quality.

• Manage and develop teams of release of information specialists, including hiring, coaching, performance management, and fostering employee engagement and accountability.

• Drive operational excellence by setting performance standards, monitoring KPIs, and implementing process improvements across regional and enterprise-level operations.

• Coordinate with clients and internal stakeholders to ensure service expectations are met or exceeded, including participation in meetings, reporting, and issue resolution.

• Oversee onboarding and implementation of new client programs, ensuring smooth transitions and alignment with operational capabilities.

• Support financial performance through monitoring of revenue, expenses, margins, and contributing to budgeting and forecasting processes.

• Ensure compliance with HIPAA and internal policies while maintaining strict confidentiality and regulatory adherence across all operations.

Requirements:

• Bachelor’s degree preferred, with prior experience in healthcare operations, medical records, or release of information environments.

• Proven leadership experience managing teams in a fast-paced, metrics-driven operational setting.

• Strong understanding of healthcare compliance standards, including HIPAA regulations and data privacy requirements.

• Excellent organizational, analytical, and problem-solving skills with the ability to manage multiple priorities and deadlines.

• Strong communication and interpersonal skills with experience working directly with clients and cross-functional teams.

• Proficiency in Microsoft Office tools, particularly Outlook, Word, and Excel.

• Experience in financial awareness, including basic understanding of operational budgets, margins, and performance metrics.

• Ability to travel as needed and adapt to dynamic operational demands.

Benefits:

• Competitive compensation aligned with experience and responsibilities.

• Comprehensive healthcare coverage including medical, dental, and vision insurance.

• Opportunities for career development, leadership growth, and professional training.

• Paid time off and holiday benefits.

• Work in a mission-driven healthcare environment focused on improving care quality and outcomes.

• Collaborative and team-oriented culture with strong emphasis on employee engagement.

• Exposure to large-scale healthcare operations and strategic client partnerships.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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