Manager, Retrieval Operations

Accountabilities:

• Lead daily retrieval operations, ensuring teams consistently meet quality, productivity, and turnaround time targets across high-volume workflows.

• Monitor operational queues, volume trends, and workflow health, proactively adjusting priorities to maintain performance and continuity.

• Oversee execution during peak periods, escalations, and disruptions, ensuring timely resolution and minimal operational impact.

• Manage and develop team members through coaching, feedback sessions, and ongoing performance support.

• Partner in hiring, onboarding, and training to build strong, capable, and high-performing operational teams.

• Identify operational inefficiencies using data and team feedback, driving process improvements and workflow optimization.

• Collaborate with vendors and internal stakeholders to ensure alignment, communication, and effective execution of retrieval processes.

Requirements:

• 4+ years of professional experience in operations, including at least 2 years in a people management or supervisory role.

• Experience in production-based, high-volume operational environments with direct involvement in daily execution.

• Working knowledge of healthcare record retrieval processes or similar healthcare operations is strongly preferred.

• Strong data literacy with experience using KPIs and performance metrics to guide decisions and priorities.

• Proven ability to coach, develop, and retain team members in fast-paced environments.

• Excellent organizational, problem-solving, and decision-making skills with strong attention to detail.

• Strong communication and stakeholder management skills, with the ability to work across vendors and internal teams.

• Ability to balance accountability and empathy while managing performance in high-pressure situations.

Benefits:

• Competitive total compensation ranging from $94,000 to $110,000 USD annually.

• Eligibility for additional compensation elements depending on role structure and performance.

• Comprehensive benefits package including healthcare coverage and employee support programs.

• Opportunity to work in a mission-driven healthcare technology environment focused on meaningful impact.

• Exposure to large-scale operations across a broad vendor ecosystem.

• Career growth opportunities in operations leadership and healthcare data infrastructure.

• Inclusive, equal opportunity work environment with strong emphasis on belonging and fairness.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether?

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