Personalization Operations Lead

Job Description Summary:

Position Overview

The Personalization Operations Lead is responsible for overseeing the daily operations and execution of personalized Coca-Cola can and bottle printing. This role ensures high-quality product output, operational accuracy, and adherence to brand standards while supporting a seamless and efficient personalization experience. The Personalization Operations Lead plays a critical role in supporting business growth by maintaining equipment performance, managing production workflows, and leading a team of Ambassadors as personalization offerings expand.

Primary Responsibilities / Accountabilities

Personalization Operations

• Oversee daily personalized printing operations for Coca-Cola cans and bottles.
• Ensure all personalized products meet quality, safety, and brand standards prior to release.
• Maintain consistent execution of standard operating procedures related to printing, setup, and breakdown.
• Monitor equipment performance, troubleshoot minor issues, and escalate maintenance or technical concerns as needed.
• Manage supplies, materials, and inventory related to personalization operations to support uninterrupted production.
• Pack bottles/cans in specified boxes and packaging to ensure safe delivery.
• Help assist in arranging special shipments such as LTL, Courier, USPS along with obtaining quotes.
• Point person for Fedex and all shipping partners and ensures Fedex picks up orders within SLA.
• Work closely with customer support to resolve customer inquires on status of their order, mispacks, damaged items, replacement orders etc.

Leadership & Team Support

• Lead by example, demonstrating self-motivation, accountability, and attention to detail.
• Support, coach, and train Ambassadors on personalization procedures, quality standards, and safety protocols.
• Assist with ongoing training as the team and business grows.
• Foster a positive, productive team environment focused on operational excellence and collaboration.

Cross-Functional Partnership

• Serve as a primary point of contact for personalization-related inquiries, updates, and issue resolution.
• Partner with internal teams including Ecommerce, Retail Operations, Brand, Marketing, and Training to support campaigns and initiatives.
• Coordinate with external vendors and service providers related to equipment, supplies, or technical support.
• Communicate operational insights, challenges, and improvement opportunities to leadership.

Safety, Quality & Compliance

• Uphold all safety procedures and equipment guidelines within personalization operations.
• Ensure compliance with company policies related to product handling, brand standards, and operational excellence.
• Maintain a clean, organized, and efficient work environment.

General Operational Support

• Support special projects, pilots, or expansion efforts associated with personalized products.
• Assist with documentation, reporting, and process improvements.
• Perform other duties as assigned by Retail and Ecom Leadership.
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Leadership Behaviors

The Personalization Operations Lead is responsible for ensuring their own performance is consistently strong while supporting the Retail & Attractions pillars of Guest Obsession, Employee Dedication, and Profit Orientation, and modeling The Coca-Cola Company leadership behaviors and core values.

Education & Experience Requirements

• High school diploma or GED required.
• Previous experience in retail operations, production, fulfillment, or technical environments preferred.
• Prior experience leading or training others strongly preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently and adapt to evolving business needs.
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Physical Requirements

• Ability to lift, carry, push, and pull up to 40–50 pounds.
• Ability to stand and move for extended periods.
• Ability to work in a production environment with machinery and repetitive tasks.
• Comfort working in fast-paced operational settings.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Pay Range:

United States of America: $38,032 - $43,465

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Location(s):

United States of AmericaCity/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

May 13, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.