Principal Software Engineer

Accountabilities:

• Lead the design, development, and deployment of complex ServiceNow solutions across enterprise-scale environments

• Drive the evolution of the ServiceNow platform toward AI-enabled capabilities and intelligent automation

• Architect and implement technical solutions using ServiceNow components including business rules, client scripts, UI policies, ACLs, integrations, and APIs

• Develop and maintain integrations using protocols and technologies such as REST, SOAP, LDAP, SSO, SAML, JDBC, ODBC, and secure file transfer methods

• Design scalable, highly available ServiceNow environments ensuring performance, reliability, and recoverability

• Manage release cycles, including update sets, code reviews, and deployment quality assurance

• Translate business requirements into detailed technical specifications and implementation plans

• Produce and maintain technical documentation covering architecture, design, and development standards

• Mentor engineering teams and share best practices to elevate technical capability across the organization

• Collaborate with global stakeholders and cross-functional teams to ensure alignment and successful delivery of initiatives

Requirements:

• 10+ years of experience in ServiceNow development and enterprise platform engineering

• Strong expertise in ITSM, ITOM, and CSM modules and ServiceNow architecture

• Deep knowledge of ITIL processes including Incident, Problem, Change, CMDB, and Service Catalog

• Proven experience in ServiceNow customization and development using scripts, workflows, APIs, and UI components

• Strong integration experience with enterprise systems and authentication protocols (SSO, SAML, REST, LDAP, etc.)

• Proficiency in front-end technologies such as HTML, CSS, and AngularJS

• Experience working in multi-domain ServiceNow environments

• ServiceNow System Administrator and Certified Application Developer certifications required

• Strong understanding of AI concepts and experience applying AI capabilities within enterprise platforms is a plus

• Excellent communication skills with ability to work effectively across global, distributed teams

• Strong problem-solving mindset with ability to lead complex technical initiatives

• Bachelor’s degree in Computer Science, IT, or equivalent experience

Benefits:

• Competitive annual compensation: 140,000 USD – 150,000 USD

• Fully remote role within North America (aligned with EST working hours)

• Opportunity to lead AI-driven transformation of a global ServiceNow platform

• Exposure to large-scale healthcare technology systems impacting patient care worldwide

• Collaborative global engineering environment with cross-functional teams

• Leadership opportunities including mentoring and technical influence across teams

• Career growth within a high-impact, innovation-focused healthcare technology organization

• Inclusive and flexible work culture supporting professional development and autonomy.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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