Process & Analytics Specialist

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Process & Analytics Specialist is a senior member of the Operational Excellence team, responsible for driving data-informed decision-making across daily operations. This role combines deep analytical expertise with strong operational acumen to proactively identify trends, risks, and opportunities for improvement.

This individual is not only responsible for analysis, but also for shaping how data is used within operations, owning and driving analytics and process improvement initiatives across multiple workstreams and departments. They will partner with leadership to set direction, prioritize efforts, and ensure execution of high-impact initiatives, influencing strategy, improving processes, and drive measurable performance outcomes.

What you’ll do:

Strategic Operational Insights

• Lead analysis of complex operational data to identify trends, patterns, and emerging risks

• Proactively deliver forward-looking insights that inform operational and strategic decisions

• Define and evolve KPIs to ensure alignment with business objectives

• Serve as a trusted decision-making partner to operations leadership on performance and optimization opportunities

Automation & Scalable Solutions

• Design, build, and deploy automations to improve operational efficiency

• Identify repeatable solutions and scale them across teams

• Leverage tools and scripting to eliminate manual processes

• Own the identification, prioritization, and scaling of automation opportunities across teams

• Standardize automation approaches across operational workstreams

Process Optimization & Operational Excellence

• Develop a deep, end-to-end understanding of operational workflows and interdependencies

• Lead root cause analysis and identify systemic process issues impacting performance

• Drive process improvement initiatives using data-driven insights

• Partner with Operational Excellence leaders to prioritize and implement high-impact improvements

• Lead cross-workstream process improvement initiatives, ensuring alignment and consistency

• Apply Lean/Six Sigma methodologies to process and analytics improvements

• Establish feedback loops for ongoing optimization

Advanced Analytics & Reporting

• Design and oversee scalable dashboards, reporting frameworks, and performance monitoring tools

• Ensure data integrity, consistency, and usability across reporting solutions

• Move beyond descriptive analytics to incorporate diagnostic and predictive insights where applicable

• Define and govern enterprise standards for reporting and dashboard development

• Ensure consistency and alignment of reporting across workstreams

Data Governance & Enablement

• Ensure data quality and consistency across Snowflake and reporting layers

• Partner with data teams to optimize semantic models

• Enable self-service analytics through training and documentation

Cross-Functional Leadership

• Act as a key liaison between operations, product data/technology teams, and leadership

• Influence stakeholders across multiple levels of the organization

• Translate complex analytical findings into clear, actionable recommendations

• Train operational teams on SQL and data best practices

• Promote data literacy and adoption of analytics tools

Scope of Ownership & Impact Measurement

• Set strategy and priorities for analytics and process improvement work across teams  to maximize business impact

• Own and drive key analytical initiatives from problem definition through execution and impact measurement across the product

• Establish frameworks to track and quantify the impact of operational improvements and standards for controlled processes and analytics that are adopted across stakeholders

• Continuously refine analytical approaches to increase business value and operate with end-to-end accountability for outcomes and susatained impact

What you’ll bring to Zelis:

• 8-10+ years of experience in data analytics, business analytics, or operations analytics roles

• Demonstrated experience working closely with operational teams and understanding complex workflows

• Advanced proficiency in SQL, Excel, and data visualization tools (Tableau, Power BI, Looker, etc.)

• Strong experience building scalable dashboards and reporting frameworks

• Proven ability to influence decision-making through data and insights

• Strong analytical thinking, problem-solving, and critical reasoning skills

• Excellent communication skills with the ability to engage senior stakeholders

• Strong sense of ownership; drives initiatives through to completion and impact

• Ability to lead without direct authority across multiple teams

• Experience in Operational Excellence, Lean, Six Sigma, or continuous improvement methodologies preferred

• Background in healthcare, payments, or other high-volume, process-driven environments preferred

• Experience with predictive analytics, trend modeling, or statistical analysis preferred

• Familiarity with process mapping and workflow optimization tools preferred

What Success Looks Like

• Operations & Product rely on this role as a strategic thought partner, not just a data provider

• Trends, risks, and inefficiencies are identified early and addressed proactively

• Data becomes embedded in daily operational decision-making

• Measurable improvements in efficiency, quality, and throughput are achieved

• Reporting and analytics frameworks are standardized, scalable, and trusted

• Analytics and process improvement efforts are coordinated and aligned across workstreams under a unified strategy

• Initiatives are not only delivered but adopted and sustained across teams

• Clear ownership and accountability exist for performance outcomes driven by this role

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$105,000.00 - $133,000.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.