Research Lead

What You'll Do:

• Research function: build the practice from the ground up including methodology, cadence, panel, and tooling; define what good research looks like at Fi and raise the bar over time

• Customer research: lead interviews, surveys, diary studies, concept tests, and in-context observation; own the full cycle from scoping and recruiting through fielding, analysis, and the narrative that comes out the other side

• Cross-functional partnership: test new features, refine UX, and pressure-test product bets before they ship; your work shapes the roadmap, not just the launch retros

• Strategy translation: turn complex qual and quant signal into sharp, opinionated recommendations for leadership; you bring the synthesis and the point of view, not just the transcripts

• AI-native workflow: use Claude and a modern AI stack to run more research cycles, go deeper on each, surface insight a traditional research team would miss, and build the research stack the whole team can learn from

What You'll Bring:

• 3-5 years running product or UX research that changed how a business made decisions, working alongside PMs, designers, and execs and watching the work land in shipped product, not just shared drives

• Deep grounding in research best practices: when to use a diary study, when to run a survey, how to write a non-leading question, how to size for significance; background in HCI, Psychology, Data Science, or a related field is welcome but not required

• AI-native and actively using Claude, agentic research tooling, or an equivalent stack to move faster and get more out of every research cycle than a traditional workflow allows

• Sharp data judgment: able to distill complex findings into compelling decision-ready narratives, ask the right questions, and know when a dataset can or can't answer the question; interpreting what the data says matters more than the tool that pulls it

• A self-starter who brings the bar, finds the question worth asking without waiting for a brief, and answers it; genuine care for dogs and the people who love them is a real plus

Why You'll Love Us:

• Time to Recharge: Enjoy flexible PTO to take the breaks you need.

• Top-Notch Health Coverage: We’ve got your back (and teeth and eyes) with full medical, dental, and vision insurance.

• Wellness Perks: Free access to One Medical, Kindbody, and Talkspace to keep you feeling your best.

• Dog-Friendly Office: Bring your pup to work — they’re part of the team, too.

• Give Back to the Pups: Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program.

• Free Fi Membership: Your furry best friend(s) get all the benefits of a Fi collar, on us!

• Love for Friends + Family: Share the Fi magic with loved ones through our gifting program