Revenue Intelligence Operations Manager, Renewals

Accountabilities

In this role, you will own the operational backbone of the renewals function, ensuring that strategy, execution, and insights are tightly connected. You will drive alignment across teams while continuously improving systems, processes, and data-driven decision-making.

• Act as a strategic operations partner to Renewals leadership, supporting executive reporting, planning cycles, and performance reviews.

• Own and optimize the renewals operating model, including KPIs, forecasting signals, and cadence of business reviews.

• Improve seller workflows and productivity by reducing operational friction and enhancing customer engagement efficiency.

• Drive cross-functional alignment across Sales, Customer Success, Support, Professional Services, and Finance.

• Lead change management initiatives to ensure adoption of new tools, processes, and operational standards globally.

• Leverage data analytics and AI-driven insights to improve renewal predictability and identify churn or expansion opportunities.

• Build scalable reporting frameworks that translate complex data into actionable executive insights.

• Partner with systems and data teams to improve automation, tooling, and operational scalability.

Requirements

This role requires a strong blend of revenue operations expertise, analytical capability, and cross-functional leadership experience within a SaaS or subscription-based environment. You should be comfortable working with large datasets, executive stakeholders, and evolving operational models.

• 5–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or related fields.

• Strong understanding of renewals, retention metrics, SaaS revenue models, and subscription lifecycle dynamics.

• Experience building and managing KPI frameworks, forecasting models, and operational dashboards.

• Proficiency with CRM and analytics tools (e.g., Salesforce, BI platforms, or equivalent systems).

• Strong analytical and problem-solving skills with the ability to translate data into business insights.

• Experience working cross-functionally across Sales, Customer Success, Finance, and Support teams.

• Ability to manage multiple stakeholders and drive alignment in a matrixed organization.

• Strong communication skills with the ability to present insights to executive audiences.

• Familiarity with AI-driven tools or automation in revenue operations is a strong plus.

Benefits

• Competitive compensation with base salary and performance-based bonus (depending on location)

• Unlimited paid time off plus paid holidays and global wellness days

• Paid parental leave (up to 16 weeks for birthing parents, 8 weeks for all parents)

• Comprehensive medical, dental, and vision insurance from day one

• Mental health support and wellness resources via Employee Assistance Program

• 401(k) retirement plan with company matching contributions

• Fertility, adoption, and family-building support programs

• Flexible spending accounts (healthcare, dependent care, commuting)

• Volunteer time off and paid community engagement hours

• Learning and development programs (LinkedIn Learning, O’Reilly, mentoring, workshops)

• Fully inclusive, global, and remote-friendly work culture

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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