Senior AI Integrations & Automation Engineer

Cloudinary is seeking a Senior AI Integrations & Automation Engineer to drive automation, integrations, and AI enablement across the organization. Reporting to the VP of MIS (CFO Office), this is a high-impact individual contributor role responsible for designing and delivering scalable integrations and AI-powered workflows that improve efficiency and accelerate business execution.
This role combines deep technical expertise with practical AI application (including LLM-based workflows), operating with a strong MVP-first, bias-for-action approach and full ownership from design through production and optimization. It plays a key role in shaping Cloudinary’s modern MIS capabilities and business infrastructure.

Cloudinary is seeking a Senior AI Integrations & Automation Engineer to drive automation, integrations, and AI enablement across the organization. Reporting to the VP of MIS (CFO Office), this is a high-impact individual contributor role responsible for designing and delivering scalable integrations and AI-powered workflows that improve efficiency and accelerate business execution.
This role combines deep technical expertise with practical AI application (including LLM-based workflows), operating with a strong MVP-first, bias-for-action approach and full ownership from design through production and optimization. It plays a key role in shaping Cloudinary’s modern MIS capabilities and business infrastructure.

Key Responsibilities

• Design, build, and deploy integrations across enterprise systems (Salesforce, NetSuite, Slack, Okta)

• Deliver MVP-first solutions and iterate based on feedback

• Implement integrations via iPaaS (Workato, Zapier, Make, Tray), custom APIs (Python, Node.js), or hybrid approaches

• Own and operate the MCP Gateway as a central AI integration platform

• Build reusable connectors and expand platform capabilities

• Ensure reliability, security, scalability (monitoring, retries, auth, rate limiting, versioning)

• Develop AI-powered workflows and tools (LLMs, agents, RAG, function calling)

• Apply responsible AI practices (governance, auditability, compliance)

• Ensure system reliability and operational excellence (logging, alerting, runbooks, incident response)

• Own integrations end-to-end, including documentation and maintainability

• Collaborate cross-functionally (Finance, GTM, CS, Security, IT) to translate needs into scalable solutions

• Identify and drive automation opportunities across the organization

Scope

• In scope: automation workflows, MCP Gateway, AI tools, business system integrations, reliability & observability

• Out of scope: physical IT operations, endpoint support

Requirements

Technical

• 5+ years in integrations / MIS / systems engineering in SaaS environments

• Strong API experience (REST, GraphQL, webhooks)

• Proficiency in Python or JavaScript (Node.js / TypeScript)

• Hands-on experience with iPaaS tools (Workato, Zapier, Make, Tray)

• Familiarity with enterprise systems (Salesforce, Okta, NetSuite, Google Workspace)

• Understanding of IAM, OAuth, API security, and compliance (SOC2, ISO, GDPR)

AI & Automation

• Experience building AI-powered workflows or tools

• Understanding of LLM systems, orchestration, and integrations

• Familiarity with MCP or similar frameworks (preferred)

Execution

• Proven ability to deliver quickly (MVP → iterate → scale)

• Strong problem-solving and iterative mindset

• Comfortable in fast-paced, ambiguous environments

Professional

• Strong communication skills

• High standards for documentation and maintainability

• Self-driven, proactive, and outcome-oriented

• Collaborative and transparent

Nice to Have

• Experience with MCP or API mediation layers

• Event-driven architectures or data pipelines

• Relevant certifications (Okta, Salesforce, Workato)

Success Metrics

• Integration delivery speed and throughput

• Adoption and impact of automation (time saved, efficiency gains)

• MCP Gateway reliability and scalability

• Reduction in operational overhead

• Stakeholder satisfaction