Senior Application Analyst - Health Research Informatics

City/State:

Yonkers, New YorkGrant Funded:

NoDepartment:

IT - Data & Analytics Health Research InformaticsWork Shift:

DayWork Days:

MON-FRIScheduled Hours:

8:30 AM-5 PMScheduled Daily Hours:

7.5 HOURSPay Range:

$120,000.00-$150,000.00

Job Summary

The Senior Application Analyst utilizes his/her extensive knowledge of the client's clinical or business requirements, application capabilities, and his/her technical skills to implement and support applications. The Senior Application Analyst is responsible for the implementation of new applications, upgrades, and modifications to existing systems and assisting in the coordination of these efforts. The Senior Application Analyst is also responsible for the application configuration, go-live support, and on-going client support. He/she works on multiple projects concurrently. The Senior Application Analyst provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care.

Essential Functions
• Install new applications, new components, and upgrade existing applications. Configure application settings and validate configurations performed by Application Analysts.

• Define go-live and rollout support schedule. Assist in the coordination of field support activities. Provide go-live and rollout support. Support users on new applications, modules, and functionality.

• Oversee analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.

• Provide advanced application troubleshooting support for the application(s). Resolve critical issues independently as necessary. Forward issues to the correct group for remediation, or elevate it to the vendor if required. Review Application Analysts’ resolutions and solutions for accuracy and completeness.

• Determine how a new system, upgrade, or new component can best meet the needs of the users.
o Analyze business/clinical needs and requirements.
o Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution.
o Utilize extensive knowledge of the system to reveal potential issues related to user requests.
o Evaluate the operational workflow that is applied to the system.
o Create system specifications from user requirements.

• Create test plans and test new systems, version upgrades, and any system modifications. Document all outcomes of testing. Review Application Analyst’s test plans and documented outcomes for consistency and thoroughness.

• Design database queries and create reports utilizing a report-writing tool.

• Proactively monitor the application(s) to recommend improvements and ways to increase efficiency.

• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users. Review documentation and training materials prepared by Application Analysts.

• Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.

• Act as a liaison to the vendor for Montefiore IT or the client.
o Manage vendor communications needed for support, issue resolution and escalation.
o Coordinate vendor activities including hardware or software installation.

• Provide assistance to Application Analysts and other team members as necessary. Encourage, assist, and foster development of co-workers skills and proficiency.

• Utilize strong client liaison skills in developing working relationships with clients. Work with clients to develop sound business improvements.

• Meet with or speak with users regularly to discuss open requests, current needs, and any outstanding issues. Act as the interface between the client (departmental users) and Montefiore IT departments.

• Apply high-level business knowledge to system processes and manipulation of data to ensure successful transactions through the system.

• Oversee, track and implement all necessary enhancements to add or maintain functionality of the application. These changes may include creating and modifying screens, tables, dictionaries, and rules.

• Responsible for the design, development and maintenance of system interfaces, and for the validation and testing of system interfaces.

• Participate in the development of policies and procedures for security, downtime, backup operations and disaster recovery activities.

• Responsible for the design, development and maintenance of system interfaces, and for the validation and testing of system interfaces.

• Administer application security and access controls.

• Manage server maintenance as required.

• Apply patches and fixes to the Operating System, or write scripts to aid in implementations, integrations, and continued performance. Review and approve Application Analyst’s recommendations for above, prior to implementation.

Qualifications
• BA or equivalent experience Required
• Application implementation, troubleshooting, and support

• Application testing

• Related clinical or business experience

• User and vendor interaction
• Epic Certification Required

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.