Senior Director, Technology- Media/Customer Analytics, Measurement and Data Science

Innovate in Charlotte

Thank you for dedicating your time and talent to Lowe’s.  We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Your Impact

The Sr Director, Technology directly manages the workflow across teams of product, engineering, analytics, and/or user experience design resources. This role owns and authors business reviews of the team roadmap and manages priorities against capacity to deliver results. This role takes ownership over the development roadmap and drives results by inspiring a positive, high-energy, results-oriented culture across the team. This role works closely with cross-functional business partners to bring products to market and enhance our existing products and processes. The Sr Director, Technology sets the overall strategic vision for the product portfolio and product-technology team; is accountable for succeeding against identified business outcomes and metrics; sets and manages the budget and financials; and sets the short- and long-term product goals and quarterly objectives and key results (OKRs).

What You Will Do

• Develops the long-term vision of a product portfolio or strategic capability that drives strategies, requirements and roadmaps; understands the competitive landscape and directly influences the enterprise in how it makes portfolio-specific decisions; owns the different product roadmaps that make up the product portfolio; and influences investment choices that yield long-term customer benefits in support of the vision.

• Develops a culture of innovation and experimentation and encourages two-way door initiatives that address customer needs.

• Owns annual planning for the product portfolio and represents the team in discussions with executives.

• Owns the user experience (UX) and sets the direction for the UX design of products within product portfolio or strategic capability.

• Defines processes and measurements for the team to effectively track development work and triage bugs of products in product portfolio.

• Partners with relevant stakeholders and leads and owns the development of launch and go-to-market plans of products within product portfolio or strategic capability.

• Identifies issues and blockers that may delay the launch or impede the success of products in product portfolio or strategic capability, communicates to leadership, assesses alternatives to resolve, and takes action to resolve.

• Ensures customer and business goals remain aligned with identified customer needs; sets the strategy for customer engagement and leads its execution.

• Engages with internal and external thought leaders to drive product leadership within portfolio.

• Leads and owns operational product strategy of portfolio or strategic capability and ensures alignment with other portfolio owners.

• Facilitates an understanding among the team of broader organizational goals and the role each team plays; audits team goals and is accountable for product portfolio performance against broader organizational goals.

• Leads a team in support of achieving the company's mission. Manages performance and fosters an inclusive environment to help associates achieve their potential.

• Leverages data and analytics to provide competitive analysis, drive decision making, assess the health and effectiveness of assigned products and related P&L impacts, and deliver recommendations to key stakeholders.

• Develops and presents communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient.

• Monitors technology trends, and anticipates their impact on the product roadmap; leverages this understanding to drive innovation.

• Collaborates with the broader product and technology management community to understand dependencies and create a community of practice.

Ideal Expertise

Coding Languages:

R, Python, SQL, Spark, Scala

Technology & Data Platforms:

AWS, Snowflake, Azure, Databricks, Hadoop ecosystems, CDPs, BI platforms, and big data scripting/automation frameworks

Testing & Marketing Platforms:

Adobe, Salesforce, Braze, Optimizely, AB Tasty, and other enterprise experimentation and CRM tools

Data Science Expertise:

• Personalization: segmentation, propensity modeling, recommendation systems
• Testing: A/B testing, geo testing (ARIMAX), causal inference
• Forecasting: ARIMA, exponential smoothing, econometric modeling
• Pricing: elasticity modeling, dynamic pricing, personalized offers, uplift modeling

Marketing Analytics Expertise:

• Paid media optimization (MMM, MTA, incrementality, geo testing)
• Customer analytics (segmentation, CLV, personalization)
• Pricing & promotion optimization
• Loyalty analytics
• Survey analytics (derived importance, pathway modeling)

Minimum Qualifications

• Bachelor’s degree in business, technology, or related field or equivalent years of experience in lieu of education requirement, if applicable

• 12 years of experience in software engineering, data science, and/or product management

• 7 years of direct team leadership experience across software engineering, product management, or data science

• Prior experience building, deploying, and operationalizing highly scalable, resilient, and critical technology solutions solving business problems in a product model

Preferred Skills/Education

• Master’s degree in business administration or similar advanced degree

• Experience working with software development teams to launch online products

• Experience with large-scale order management and inventory systems

• Experience with customer relationship management systems

• MS in quantitative field + 8 years OR PhD + 5 years’ experience

• Deep expertise in experimental design, attribution, and marketing measurement

• Proven ability to influence executive decisions using data science

• Experience leading large cross-functional teams

Benefits

·         401k with up to 4.25% match

·         Discounted Employee Stock Purchase Plan (15% discount of strike price)

·         Tuition-Free Education

·         10-week Maternity/Parental Leave

·         10% Associate Discount

·         For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.