Senior Systems Engineer, Technical Support

Accountabilities:

• Serve as a senior escalation point for complex technical issues via phone, web, or on-site engagement, ensuring timely and effective resolution

• Take ownership of customer incidents, independently diagnosing root causes while collaborating with internal engineering and support teams when needed

• Provide technical insights and customer perspective to cross-functional teams, including product management and executive stakeholders

• Create and maintain technical documentation to support internal knowledge sharing and customer self-service enablement

• Support early adopter customers for new cloud-based and cloud-connected networking solutions

• Analyze system and customer data to identify trends, recommend improvements, and enhance product and service performance

• Participate in ongoing technical training to stay current with evolving features, technologies, and platform capabilities

• Manage multiple high-priority issues simultaneously while maintaining accuracy, urgency, and communication clarity

Requirements:

• 5+ years of experience in technical support, escalation engineering, or a similar customer-facing technical role

• Strong background in networking technologies or SaaS/cloud-based platforms

• Deep understanding of TCP/IP, L2/L3 networking, VLANs, QoS/DSCP, DNS, DHCP, NAT, and firewalls

• Familiarity with protocols and technologies such as NetFlow, IPFIX, TR-069, REST, HTTP, STUN, JSON, and SNMP

• Experience working with Wi-Fi, IPTV, and cloud-connected device environments

• Proficiency in scripting languages such as Python, Bash, or similar is highly desirable

• Strong troubleshooting, analytical thinking, and problem-solving abilities

• Excellent written and verbal communication skills, including executive-level presentation capability

• Strong interpersonal skills with a collaborative, customer-centric mindset

• Ability to work independently in a fast-paced environment while managing multiple priorities

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or related field (or equivalent experience)

Benefits:

• Competitive annual base salary ranging from 90,000 USD to 172,500 USD depending on location and experience

• Eligibility for performance-based bonus compensation

• Flexible compensation structure aligned with geographic location and skill level

• Opportunity to work with advanced cloud and networking technologies in a high-growth environment

• Exposure to early-stage product innovation and next-generation broadband solutions

• Collaborative, team-oriented culture focused on shared success and continuous learning

• Career development opportunities through ongoing technical training and skill advancement

• Comprehensive benefits package (healthcare, retirement, and additional perks depending on location).

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether?

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