Software Engineer - Ingestion

At Smarsh, we build secure, scalable, and high-volume systems that help our clients meet complex compliance requirements. As a Software Engineer on the Ingestion Team, you’ll design, build, and operate systems that ensure client data is reliably captured, processed, and archived.
Your work will focus on high-throughput backend services and always-on systems that prioritize reliability, security, and performance. You’ll play an important role in ensuring data is handled accurately and efficiently at scale.
You’ll collaborate with cross-functional partners across Product Management, Engineering, and Site Reliability to deliver resilient systems and continuously improve how we operate. We’re looking for someone who is thoughtful, collaborative, and motivated to make an impact on critical infrastructure.

At Smarsh, we build secure, scalable, and high-volume systems that help our clients meet complex compliance requirements. As a Software Engineer on the Ingestion Team, you’ll design, build, and operate systems that ensure client data is reliably captured, processed, and archived.
Your work will focus on high-throughput backend services and always-on systems that prioritize reliability, security, and performance. You’ll play an important role in ensuring data is handled accurately and efficiently at scale.
You’ll collaborate with cross-functional partners across Product Management, Engineering, and Site Reliability to deliver resilient systems and continuously improve how we operate. We’re looking for someone who is thoughtful, collaborative, and motivated to make an impact on critical infrastructure.

How will you contribute?

• Support and empower your team by contributing to a collaborative, inclusive, and respectful work environment

• Design, build, and maintain high-availability backend services that meet reliability and performance goals

• Participate in a shared on-call rotation and contribute to incident response, with a focus on learning and prevention

• Build and improve observability through metrics, logs, traces, dashboards, and alerts (e.g., Splunk, Datadog, Grafana)

• Deploy and manage services in Kubernetes environments

• Troubleshoot and resolve production issues to improve system resilience and reliability

• Review code, identify areas for improvement, and help reduce technical debt

• Collaborate across teams to design scalable architectures and efficient data processing solutions

• Contribute to a culture of knowledge sharing by supporting and learning from teammates

• Stay current with emerging technologies and evaluate how they can strengthen our systems

• Apply modern engineering practices, including Agile methodologies, CI/CD pipelines, and DevOps principles

• You’ll collaborate with cross-functional partners across Product Management, Engineering, and Site Reliability to deliver resilient systems and continuously improve how we operate. We’re looking for someone who is thoughtful, collaborative, and motivated to make an impact on critical infrastructure.

What will you bring?

We’re looking for someone who enjoys working collaboratively, values continuous learning, and communicates openly and respectfully. You support your teammates, share knowledge, and contribute to a positive and inclusive team culture.

• Experience working in a modern private cloud-based environment and familiarity with distributed systems

• Experience building or supporting high-throughput, reliable backend services

• Exposure to some of our technology stack, along with a willingness to learn new tools and technologies

• A collaborative mindset, with openness to feedback and different perspectives

• Understanding of modern software development practices and Agile methodologies

• Ability to communicate technical concepts, progress, and challenges clearly

• Comfort working in evolving environments where requirements may change over time

• A proactive approach to problem-solving and improving system reliability

Preferred Qualifications

• Around 4+ years of experience in software engineering or a related field

• Experience working with messaging and queuing systems for high-volume processing (e.g., Kafka, AMQ, or similar)

• Proficiency in C#, Java, .NET Core[SM1] [JW2] , or similar backend technologies

• Familiarity with observability practices, including metrics, logging, tracing, and alerting

• Experience working with relational databases (e.g., MS SQL) and optimizing queries and indexes at scale

• Experience deploying and managing applications in Kubernetes

• Familiarity with Linux-based systems

• Ability to read, understand, and review code effectively

• Contributions to open-source projects or participation in technical communities

• Experience working in compliance, data governance, or other regulated environments

• The ProArchive Application Development team embraces an AI-first mindset, continuously elevating developer productivity through tools like GitHub Copilot, Windsurf, and Claude Code. We’re seeking developers who are passionate about advancing their AI-assisted development skills and leveraging them to deliver innovative, high-impact solutions for Smarsh customers.

What do we offer?

• Healthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.

• Stock options.

• Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.

• 401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.

• Sabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.

• Recognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.

Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.

Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions