Specialist, Education Knowledge Management

Specialist, Education & Knowledge Management

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

At CHANEL, Client Care plays a critical role in delivering a personalized, elevated luxury experience at scale. The Education & Knowledge Specialist is a foundational, highly hands-on position focused on directly creating, executing, and delivering core education, onboarding, and knowledge frameworks that drive advisor readiness, consistency, and long-term scalability.

This individual contributor role is ideal for someone who thrives on being deeply involved in every stage of education and knowledge initiatives—not just designing at a high level, but actively building, facilitating, and executing programs in real time. You will evolve and implement learning and knowledge infrastructure for Client Care, bringing clarity and sustainability across teams. This position will lay the groundwork for future training programs and set steady state ownership once the foundation is established. You will personally ensure a successful rollout and maintain lasting impact.

What impact you can create at CHANEL:

• Evolve and implement the core education and onboarding framework for Client Care, ensuring new and existing advisors are set up for success from day one
• Refine a foundational learning model that supports advisor readiness, operational excellence, and future scalability
• Directly create and maintain knowledge resources. Design, build, and personally deliver a knowledge management framework where knowledge ownership is shared across teams and kept current through clear governance.
• Partner closely within the Client Care team to ensure all education and knowledge content is accurate, aligned, and reflective of the CHANEL client experience
• Create a repeatable, sustainable process for ongoing and future trainings. Ensure all education, onboarding, and knowledge structures are designed for long‑term success, scalability, and operational sustainability
• Enable a train‑the‑trainer model by equipping Team Leads with the tools, content, and capabilities to deliver effective training. While you will enable Team Leads, you will also remain directly involved in the delivery of core and advanced education programs.
• Serve as the primary facilitator and voice for both onboarding and continuing education, using your energy and passion to engage, inspire, and motivate learners at every stage of development.

You are energized by:

• Building something from the ground up and creating structure for a growing team
• Delivering live and virtual training in an engaging, impactful, and brand-driven way, ensuring every session is dynamic and memorable
• Translating complex information into clear, engaging, and actionable learning experiences
• Designing systems that balance consistency with flexibility across teams
• Partnering cross‑functionally to align content, priorities, and ways of working
• Empowering leaders and teams through enablement rather than dependency
• Thinking beyond “training” to create holistic education and knowledge ecosystems
• Bringing enthusiasm, presence, and storytelling to the training room to inspire connection and understanding among diverse audiences.

What you will bring to the team:

• Experience designing and implementing education, onboarding, or learning frameworks in a service‑driven or client‑facing environment
• Strong understanding of knowledge management principles, including content governance, ownership, and sustainability
• Proven ability to create repeatable processes that scale with the organization
• Experience enabling train‑the‑trainer models and developing frontline leaders as effective educators
• Demonstrated experience in live facilitation, with the ability to command a room, energize participants, and adjust your style to meet learners where they are.
• Strong stakeholder management skills, with the ability to partner across Digital, Retail, Operations, and Client Care
• Excellent communication and change‑management skills, with a pragmatic and solutions‑oriented mindset
• Agility, curiosity, and a growth mindset—embracing new ideas, adapting quickly to change, and seeking out innovative ways to improve learning and knowledge outcomes

Position Logistics:

• Role requires a minimum of three days in-person office presence at the designated location in Piscataway, NJ.
• 1–2 years of experience in the luxury industry preferred, with direct experience in coordinating education or knowledge management programs.
• Ability to travel to boutiques and onsite call center locations as required.
• Hands-on engagement with Client Care advisors and operations.
• Expectation of regular in-person and virtual training delivery, with direct responsibility for onboarding and ongoing education of new and tenured advisors.

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances change or where deemed appropriate.

What skills will you learn? What experiences might you have?

• Expand your expertise in training facilitation, becoming the central voice for onboarding and ongoing education.
• Gain valuable experience shaping learning journeys for advisors, helping elevate the Client Care experience.
• Work closely with cross-functional partners, offering insight and influence across Digital, Retail, Operations, and Client Care.
• Strengthen your knowledge management and process design skills, contributing to scalable solutions and operational excellence.
• Build your leadership presence, inspiring and enabling colleagues as you drive continuous improvement.
• Be part of a collaborative, innovative environment where your passion for education has a direct impact on team culture and client experience.

Compensation:

• The anticipated base salary range for this position is $67,000 through $89,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing: 2-week August Office Closure and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    
• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership, and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career-building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.