Specialist, Lean Maturity & AI Enablement

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This position will be hired on a SuccessFlex basis.

The hired associate must reside within 35 miles of the following location:

Grandview: 1000 Yard Street Grandview OH, 43215

Work schedule: 2 days in office, 3 days remote.

This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program.

This role is responsible for advancing lean maturity for our Licensing, Commissions and Support services departments within the ISS organization, with a strong focus on leveraging AI capabilities to accelerate continuous improvement and business outcomes.

Key Responsibilities

• Lead lean maturity efforts by identifying and applying opportunities to use AI in support of continuous improvement, problem solving, and operational effectiveness.

• Provide consultation and hands-on support for problem-solving efforts, including development of standard work, leader standard work, metric usage, and team huddle practices.

• Serve as a lean advisor for approximately one-third of the overall ISS organization, partnering with business areas to strengthen processes and improve team performance.

• Support the Licensing, Commissions, and Support Services teams through lean consultation, process improvement, and practical AI enablement.

• Drive initiatives that create measurable savings and efficiencies that can be returned to the businesses supported.

• Experience coaching/implementing elements of the Lean Management System

Minimum Qualifications

• Lean Yellow Belt or Lean Green Belt certification required.

• Demonstrated technical aptitude, with the ability and interest to explore and apply AI capabilities in a business environment.

• Experience supporting process improvement, operational metrics, team huddles, and structured problem-solving efforts.

Internal Note: Compensation Grade F3

Job Description Summary

Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!

As a Specialist, you'll work on complex business and/or system process analysis, design, implementation and operations. We'll count on you to competently analyze existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification or discontinuance. In addition, you'll have opportunities to create process change by integrating new processes with existing ones.

Job Description

Key Responsibilities:

• Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.

• Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.

• Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.

• Performs process evaluations and develops recommendations utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process.

• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.

• Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and manages process design project plans.

• Serves as subject matter expert on project team involved with development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.

• Maintains and operates moderately complex process designs, operational and measurement tools and methods to improve business and/or system processes.

• Mentors, educates and trains others on the use of process design techniques, methods and tools.

• Maintains collaborative relationships with vendors, partners and suppliers to support customer plans. Facilitates service evaluations regarding outside consulting service vendors.

• Coordinates activities for a process project team and helps monitor project schedules and costs.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director and does not have direct reports.

Typical Skills and Experiences:

Education: Undergraduate degree in business, mathematics or related field preferred.

License/Certification/Designation: Process-related certifications preferred. Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.

Experience: Typically, six or more years of experience in business process design or operations.

Knowledge, Abilities and Skills: Maintains and comprehends business process operations or redesign techniques, methods and tools. Understanding of business trends to support process design and operations to improve performance. Demonstrated experience in process analysis, process design and process implementation. Understanding of project management concepts and techniques required. Understanding of customer business environment preferred. Competency in process development or process operations preferred. Good communication skills required for interactions with others.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Director and HR Officer.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Occasional travel, non-standard or extended work may be required based on project needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Specialist, Process Management : $71,000.00-$133,000.00

The expected starting salary range for Specialist, Process Management : $71,000.00 - $107,000.00