Speech, Language and Hearing Clinic Office Manager

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Position Title:

Speech, Language and Hearing Clinic Office Manager

Job Category:

University Staff

Employment Type:

Regular

Job Profile:

Medical Program Assistant

Job Duties:

The Clinic Office Manager is the initial contact with clients entering the Clinic for appointments.  The Clinic Office Manager is also responsible for: intake of hearing aids needing repair, managing accounts receivable and payable, weekly deposits, use of the credit card charge system, tracking in and out costs of hearing aid purchase and repairs, scheduling audiology appointments, scheduling speech and language assessments, management of correspondence with current and future clients, use of electronic medical records system, submitting prior authorizations through insurance and managing use of paid parking permits for clients.  This position also includes supervising and training graduate assistants who support the day-to-day operations of the Clinic office.

**Full position description is available upon request. **

Key Job Responsibilities:

• Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring

• Coordinates with senior management to define program goals and fiscal objectives

• Serves as the primary contact and subject matter expert for specified program policies and procedures

• Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports

• Schedules logistics and secures or distributes resources for program meetings, department events, conferences, and travel

• Identifies opportunities for program improvements and makes recommendations to the appropriate entities

• Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff

Department:

College of Professional Studies

Compensation:

$21.63-$22.68 hourly, based on qualifications and experience

Required Qualifications:

• High School Diploma or Equivalent
• Minimum three years working in a medical office or medical facility with related work experience in the areas of accounts payable, accounts receivable, and/or medical billing services

Preferred Qualifications:

• Experience working with electronic medical record/practice management system or accounting system
• Experience working with ICD-10 and CPT coding
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong organizational skills
• Ability to work independently with limited direction
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal skills

Terms of Employment:

Full-time (1.0 FTE) non-exempt hourly university staff position.

How to Apply:

TO ENSURE CONSIDERATION: Applications received by 05/21/2026 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

Files must be complete to be considered. Submission in PDF format is preferred for all attachments. Please include the following documents:

- Cover letter addressing qualifications and experience

- Resume

(Official Transcripts may be required of finalist)

After you submit your application, you are unable to edit it, so please be sure to include all application materials.

Contact Information:

Name: Sondra Reynolds, Position Contact

Email: [email protected]

Phone: 715-346-4816

If you have any questions regarding the application process, need special arrangements, or if you submitted your application with missing materials, please call or email:

Human Resources

Email: [email protected]

Phone: 715-346-2606

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment. UW-Stevens Point does not offer H-1B or other work authorization visa sponsorship for this position.

Employment will require a criminal background check. It will also require you to supply a minimum of three (3) professional references (one (1) of which being a current or former supervisor). It is preferred that you supply five (5) professional references (two (2) of which being a current or former supervisors). Your references will be required to answer questions regarding misconduct, sexual violence and sexual harassment.

Special Notes:

Through the discovery and dissemination of knowledge, UW-Stevens Point stimulates intellectual growth, provides a liberal education, and prepares students for a diverse sustainable world. The university is committed to creating a safe, inclusive learning community for all faculty and staff from a variety of backgrounds. Visit https://www.uwsp.edu/join-uw-stevens-point/ for more information about UW-Stevens Point. To learn about the Stevens Point (aka Point) area fun, jobs, housing, education, quality of life, and bragging rights, visit www.stevenspointarea.com.

Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and Affirmative Action at 715-346-2606 or [email protected].

The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective students, faculty, and staff. You may obtain the complete report at https://www3.uwsp.edu/protsv/Pages/Clery.aspx

The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

UW is an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.