Sr. Manager, Club Analytics & Insights - Remote

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Job Title

Sr. Manager, Club Analytics & Insights - Remote

Requisition Number

R7619 Sr. Manager, Club Analytics & Insights - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Sr. Manager, Club Analytics & Insights - Remote!

Your Role: As a Senior Manager, Club Analytics & Insights, you will lead the analytics function that powers CSAA’s AAA club partnership strategy and distribution performance. You will translate complex data into clear, actionable insights that enable executive decision-making, strengthen partner engagement, and improve business outcomes.

This role is accountable for enterprise performance clarity and insight driven action across all clubs and distribution channels. You will ensure leaders operate with a consistent, forward-looking view of performance and are equipped with recommendations that drive measurable results.

This role amplifies the impact of the VP of Partner Club Relationships & Strategy by elevating the quality, consistency, and strategic value of analytics used in partner and business decisions.

Top 3 Critical Skills for Success:

1. Strategic Analytics Leadership

• Translate complex data into clear business insights and actionable strategies
• Establish performance frameworks aligned to enterprise partnership objectives
• Anticipate trends and risks across clubs, markets, and distribution channels

2. Executive Communication & Influence

• Deliver concise, compelling narratives for senior leadership and external partners
• Build credibility through insight quality, clarity, and consistency
• Influence decisions through data-driven storytelling in a matrixed environment

3. Relationship-Oriented Insight Delivery

• Partner effectively with AAA clubs and internal stakeholders
• Anticipate needs and proactively deliver relevant insights
• Enable more productive, insight-led partnership discussions

Your Work:

Enterprise Performance Ownership

• Own the enterprise view of AAA club and distribution performance across growth, retention, profitability, and member experience
• Define and standardize performance metrics, KPIs, and reporting frameworks across clubs and channels
• Serve as the authoritative source for enterprise performance insights, ensuring consistency and alignment across executive and partner discussions

Business Performance & Insight-to-Action Accountability

• Develop and deliver data-driven recommendations to improve business performance across clubs and distribution channels
• Identify growth opportunities, performance gaps, and emerging risks, and translate them into clear actions
• Drive translation of insights into measurable initiatives and track progress against defined business outcomes
• Monitor business impact of actions and refine recommendations to improve performance outcomes

Monthly Business Performance Reviews

• Own the content, analytics, and narrative for monthly performance reviews with internal leadership and AAA clubs
• Synthesize complex data into clear, decision-ready insights and storylines
• Anticipate key questions and proactively address performance drivers, risks, and opportunities
• Partner with the VP to align insights and messaging to enterprise strategy and partnership priorities

Decision Support & Cross-Functional Alignment

• Lead development of data-driven recommendations that inform decisions across product, pricing, underwriting, and distribution
• Partner with Sr State Product Managers, Actuarial, and Distribution leaders to align on performance drivers and opportunities
• Develop and present data-driven recommendations while aligning with Product, Actuarial, and executive leadership
• Drive consistent interpretation of performance data across functions, both internally and externally, to enable aligned decision-making

Club Engagement & Insight Delivery

• Deliver high-value insights that strengthen CSAA’s consultative engagement with AAA clubs
• Support partner discussions with data-backed perspectives on performance and opportunities
• Elevate the quality and consistency of analytics used in club-facing interactions
• Establish credibility as a trusted analytical advisor while reinforcing VP-led relationships

Team Leadership & Development

• Lead and develop a team of analysts, setting clear priorities and expectations
• Elevate team capabilities in analytics, business acumen, and storytelling
• Foster a culture of empowerment and accountability, curiosity and continuous improvement
• Ensure high-quality, consistent, and timely delivery of insights that drive business decisions

Scope & Impact

• Accountable for analytics and performance insights across all AAA club partnerships and distribution channels
• Direct leadership of 3 analysts
• Influences decisions across multiple functions and senior leadership levels, both internally and externally, through data-driven insights and recommendations
• Works on complex business issues requiring deep understanding of organizational objectives and market dynamics
• Errors in judgment can impact partnership performance, business outcomes, and executive decision-making

Required Experience, Education and Skills:

• Bachelor's degree in mathematics, business, statistics, economics, computer science or equivalent combination of education and experience
• 10+ years Insurance, Actuarial, Product Management, Programming, Data Reporting and Analysis or related business experience
• 5+ years of people leadership experience
• Proven ability to influence senior leaders and drive cross-functional alignment as well as external alignment
• Master-level analytical, processing and mathematical skills with ability to review and direct analysis
• Strong executive communication and data storytelling capabilities
• Experience working in complex, matrixed environments
• Organizational and planning skills
• Role-model abilities to coach, mentor, evaluate and provide training, guidance and constructive feedback to staff
• Solid knowledge of HR policies, procedures and regulations
• Master-level knowledge of insurance, accounting and rate-making concepts
• Proficiency in Microsoft Office Suite, SQL, BI dashboard building (specifically PowerBI), GPT prompting, and various structured analysis and design techniques.

What would make us excited about you?

• Demonstrated history of turning ambiguity into actionable strategy
• Advanced degree preferred (MBA, MS Analytics, MS Data Science, or similar).
• 10+ years of experience in analytics, strategy, consulting, or related fields
• Proven track record influencing senior executives and cross-functional stakeholders through data-driven recommendations and structured decision support.
• Demonstrated success modernizing legacy reporting environments into scalable, automated insight platforms.
• Background in insurance, financial services, or partnership driven organizations
• Forward-looking leader who combines intellectual curiosity, structured problem-solving, and high standards for analytical rigor to drive continuous improvement and modernization.
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
• Demonstrates a company ownership approach, thinking beyond boundaries of their own area
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [email protected]

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

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Knowledge, Skills and Abilities

Required:

• Strong knowledge of product management, and marketing strategy and principles, and strategic planning
• Strong Leadership and supervisory skills. Able to motivate a product management team to greater productivity and creativity
• Financial analysis experience - skilled in budgets, cost estimates, cost benefit analysis
• Strong knowledge of product analysis, principles and methods.
• Business and technical writing skills (e.g.. proposals, PowerPoint presentation, business requirements, Microsoft project, Suite Microsoft Office)
• Skilled in project management techniques and processes
• Effective communication, presentation, negotiation and persuasion skills.
• Problem solving skills. Organizational skills.
• Strong understanding business systems and processes and how they link together

Education, Work Experience, Licenses & Certifications

Required:

• Bachelor's degree in related area (Marketing, business, or a related field) or an equivalent combination of education and experience
• 8+ years - 5+ years of product management experience working with or in related products.
• 0 – 2 years experience leading Product Management Teams

Preferred:

• Advance degree

The national average salary range for this position is $168,300.00-$187,000.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $168,300.00-$224,300.00.  This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 20% of eligible pay.

This job posting will be unposted on Mon, 4 May 2026.