Supervisor, Learning Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Internal Customer Service Training

Job Category:

People Leader

All Job Posting Locations:

Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for Supervisor, Learning Operations located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA; or Dallas, TX.

Purpose:

This role oversees the day-to-day execution of learning operations, ensuring training programs are accurately scheduled, administered, tracked, and reported. The Supervisor leads a team of Training Facilitators and is accountable for the reliability, accuracy, and compliance of learning operations supporting onboarding, ongoing training, upskilling, and priority Patient Service Center (PSC) initiatives.

Responsibilities:

Operations Oversight:

• Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy.

• Ensure training plans and calendars are operationally supported and executed on time.

• Maintain accurate learning records, training catalogs, and documentation to support audit readiness.

• Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness.

• Identify and resolve issues related to data integrity, timelines, and learning administration.

• Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards.

People Leadership:

• Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback.

• Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.

• Assign and prioritize work to ensure accuracy, timeliness, and adherence to learning operations standards.

• Support onboarding and ongoing development of team members.

• Conduct regular check-ins, feedback discussions, and performance evaluations.

• Foster collaboration and accountability within the team and across cross functional partners.

Operational Coordination & Improvement:

• Serve as a key point of coordination between Learning Operations, Instructional Designers and PSC partners on operational timelines and readiness.

• Support development and consistent application of learning operations, SOPs, tools, and job aids.

• Compile and deliver learning operations, metrics, reports, and status updates to leadership.

• Gather feedback from stakeholders to identify opportunities for process improvements.

• Recommend workflow, system, or process changes to improve efficiency and reduce operational risk.

• Up to 10% travel may be required.

• Other duties as assigned.

Required Qualifications:

• Bachelor’s degree in related fields such as Training, Healthcare, Pharmaceuticals or Life Sciences.

• A minimum of 5 years of experience in learning operations, training coordination or program operations.

• A minimum of 3 years of experience supervising or leading teams.

• Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)

• Demonstrated experience managing high-volume, detail-oriented operational work.

• Strong organizational, planning, and problem-solving skills.

• Ability to operate effectively in a fast-paced, operational environment.

Preferred Qualifications:

• Master’s degree

• Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.

• Experience supporting contact centers or frontline operations

#Li-Remote

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Adult Learning Theory, Communication, Continuous Improvement, Curriculum Development, Customer Support Operations, Customer Support Trends, Data Reporting, Developing Others, Give Feedback, Inclusive Leadership, Leadership, Performance Measurement, Presentation Design, Reporting and Analysis, Technical Credibility, Training Delivery Methods, Training Needs Analysis (TNA), Training People