Technical Lead, ML Operations

RESPONSIBILITIES:

• Own the technical vision, roadmap, and delivery for a core component of WHOOP’s ML platform, aligning with product and business priorities.

• Lead and manage a small team of engineers by setting direction, prioritizing work, and ensuring high-quality execution against roadmap goals.

• Drive end-to-end delivery of the team, including planning, unblocking, and maintaining a high bar for reliability, scalability, and performance.

• Act as a player-coach by contributing hands-on to system design and critical components while mentoring engineers and supporting their growth through regular feedback and coaching.

• Design and evolve scalable ML infrastructure and CI/CD systems, enabling efficient model deployment, monitoring, and lifecycle management.

• Partner cross-functionally with Data Science, AI, Product, and Engineering to translate ambiguous requirements into robust platform solutions.

• Establish and enforce best practices for architecture, observability, and operational excellence across ML systems.

• Contribute to hiring and team building, helping to scale a high-performing ML platform team.

QUALIFICATIONS:

• Bachelor’s Degree in Computer Science, Software Engineering, or a related field; or equivalent practical experience.

• 7+ years of software engineering experience, including deep experience in ML infrastructure and cloud-based systems, and prior experience leading or managing engineers.

• Proven track record of owning and delivering complex systems end-to-end, including driving execution through a team.

• Experience managing or formally leading engineers, including mentoring, performance feedback, and supporting career development.

• Strong technical expertise in AWS and distributed systems, with experience building scalable, production-grade ML platforms.

• Proficiency in programming (e.g., Python, Java) and experience building APIs, data pipelines, and real-time inference systems.

• Demonstrated ability to balance hands-on technical work with team leadership responsibilities.

• Strong communication and collaboration skills, with experience working across cross-functional stakeholders.