UX Researcher - AI

We’re looking for a UX Researcher to join our UX Research Program and Practice team. You'll split your time between two modes of work: supporting embedded UX researchers across the organization through AI tooling development, knowledge management, maintaining standards and best practices and conducting hands-on research. This role is ideal for someone who cares deeply about research quality and has strong methodological knowledge, but wants to apply that expertise at the program level.

This role is located in Raleigh NC and no relocation support is given.

What you will do

• Contribute to a shared repository of AI-driven UX research tools that augment and scale the research workflow.

• Assist with evaluating AI output quality – assessing AI-generated research artifacts for accuracy, tone, bias, and interpretive validity.

• Query and analyze the existing participant database (SQL, R, or Python) to identify sampling biases, demographic gaps, and representation issues.

• Manage and improve recruitment infrastructure– participant panels, scheduling workflows, tooling, templates.

• Maintain and evolve the team’s standards and best practice documentation.

• Partner with the Senior Researcher to build and maintain a structured research insights repository.

• Conduct primary research as part of ongoing research programs (benchmarking, UX measurement, continuous interviews).

• Conduct research using existing data sources – survey backlogs, customer feedback repositories, support tickets, prior study findings – to surface patterns and generate new insights.

What you will bring

• Bachelor’s degree in a relevant field (HCI, Psychology, Information Science, Social Sciences).or equivalent practical experience.

• 2+ years of experience conducting mixed-methods UX research (qualitative and quantitative).

• Strong foundational knowledge of UX research methods — qualitative and quantitative — even though this role isn't conducting studies day-to-day

• Experience with participant management, tooling, templates, or program coordination

• Ability to review and give constructive feedback on research plans, guides, and deliverables

• Organizational skills to manage taxonomies, repositories, and documentation at scale

• Strong communication skills — can train, advise, and influence researchers and cross-functional partners

•  Exceptional writing and documentation skills, with the ability to translate complex methodologies into simple, enforceable criteria.

• Attention to detail and a quality mindset — you notice when a screener has leading questions or a report buries the key finding

Plus:

• Experience building or maintaining a research repository or knowledge management system

• Experience developing research training programs or onboarding materials

• Exposure to AI/LLM-based research tools or interest in how automation can support research workflows

• Experience working in enterprise or B2B product environments

The salary range for this position is $96,440.00 - $154,190.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.